Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacoreyia Townsend

Miami Gardens,FL

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Receptionist

MD Now Urgent Care-Pembroke Pines, FL
10.2021 - Current
  • Greet patients; notify appropriate personnel of patient arrival; obtain consent forms
  • Obtain accurate patient information, including insurance, patient demographics, etc. for entry into the EMR (electronic medical record) system
  • Scan charts and all forms including demographic and HIPAA acknowledgment
  • Schedule appointments; collect/post payments; provide patient receipts as required
  • Participate in educational training and orientation to maintain and advance competency
  • Help mentor new employees during their training period

Case Manager Assistant

HCA Healthcare-Aventura, FL
07.2024 - 06.2025
  • The Case Management assistant provides daily support to the Clinical resource Management Department in the process of quality and utilization data necessary for the day-to-day operations of the dept
  • Facilitates appropriate follow up in administering The Centers for Medicare & Medicaid Services forms (Medicare outpatient Observation notices and Important Message forms to enhance the quality of the services being provided to our patients across the system
  • Provides the Centers for Medicare & Medicaid Services CMS forms (MOONS, IMs) to patients in a safe, timely, and effective manner
  • Verifies and assures that documentation entered within the patients' medical records are entered accurately and kept confidential
  • Responds and verifies inquiries from CRM leadership team and/or responsible parties
  • Interacts with patients to keep track of their progress and to ensure satisfaction
  • Adhere to professional standards as outlined by protocols, rules and regulations
  • Develops effective working relationships with CRM team
  • Facilitates multiple care aspects as requested by CRM leadership team for DC planning (case coordination, information sharing, etc)
  • Under direction of CRM leadership, assist with the daily referrals, per standard protocols, to Primary Care Physician and JHS specialty clinics, scheduling diagnostic studies and other clinics appointment and procedures
  • Coordinates with outpatient studies as needed
  • Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise)
  • Performs all other related job duties as assigned
  • The incumbent may attend management meetings and may be involved directly or indirectly around confidential management decisions

Administrative Lead

MD Now Urgent Care-Hollywood, FL
10.2022 - 03.2023
  • Supervising the day-to-day operations of the administrative department and staff members.
  • Training, and evaluating employees and taking corrective action when necessary.
  • Developing, reviewing, and improving administrative systems, policies, and procedures.
  • Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
  • Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
  • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
  • Collecting, organizing, and storing information using computers and filing systems.
  • Overseeing special projects and tracking progress towards company goals.
  • Building and expanding on skills by engaging in educational opportunities.

Juvenile Detention Officer

Broward Regional Juvenile Detention Center-Fort Lauderdale, FL
04.2018 - 12.2018
  • Transporting inmates to and from court hearings, medical facilities, classes or recreational activities
  • Patrolling correctional facility to ensure it is clean, secure, and well-maintained
  • Supervising inmates throughout the day, including meal time and recreational time
  • Completing daily reports
  • Completing incident reports when violence or disorder erupts
  • Providing intensive security for juveniles with higher risk or security status
  • Enforcing the rules and regulations of the correctional facility
  • Reporting breaches of security or inappropriate behavior to supervisors
  • Working with therapeutic teams to facilitate group discussions and counseling sessions
  • Teaching juvenile offenders basic life skills, problem-solving skills, rehabilitative skills and behavioral management
  • Observing and recording the progress of juvenile offenders and reporting it to supervisors
  • Observing and recording mental and physical health and behavioral concerns of juvenile offenders and reporting it to supervisors
  • Following medical orders and dispensing medication to juvenile offenders
  • Providing vocational counseling and providing counseling referrals to juveniles and their families

Lot Receiver

Regional One-Miami, FL
08.2016 - 04.2017
  • Receive incoming shipments and compare items to work orders provided by supervisor
  • Count items to ensure that the correct number have been received
  • Determine storage areas for incoming shipments and allocate appropriate space within the warehouse
  • Assist in physically moving incoming items to designated storage areas and supervise storage activities
  • Look through work orders to determine order picking activities and pick orders according to the specific instructions provided
  • Match order information in order cards with information on picked items to ensure conformity
  • Operate forklifts to pick heavy boxes and transport them to checking areas
  • Ascertain the quality and quantity of picked items and ensure that they are safely delivered to the delivery pallet
  • Assist in loading and unloading trucks and determining safe ways of stacking items on the truck and retrieving items in a safe manner
  • Record damaged or defective items and replace them according to company policies
  • Handle returns and exchanges by ensuring that reverse distribution processes are followed properly
  • Ascertain that all incoming and outgoing shipments are properly labeled and that correlating documents are available with each shipment
  • Select the method of consignment utilizing knowledge of shipping procedures, routes, and rates
  • Arrange for a carrier vehicle or pickup
  • Compare the amount and identification numbers of goods against orders
  • Post weight and shipment charges
  • Maintain files of shipping records
  • Trace missing or lost shipments
  • Assemble wood and cardboard containers or pick pre-assembled containers
  • Route products to departments
  • Attach identifying information and delivery instructions on containers
  • Organize records of goods shipped

Customer Service

Walmart-Pembroke Pines, FL
01.2010 - 10.2015
  • Assisted customers with product selection and queries
  • Investigated and resolved customer complaints
  • Set up store displays
  • Operated cash register as and when necessary
  • Managed shelf stocking and pricing activities
  • Handled inventory and stocks
  • Reviewed merchandize movement
  • Inspected merchandize for quality and quantity

Education

High School Diploma -

American Senior High
Miami Lakes, FL
01.2011

Skills

  • Support resolution skills
  • Efficient typing speed
  • Document organization
  • Employee relations and engagement
  • Adept at Microsoft Office software
  • Experience in managing teams
  • Administrative oversight
  • Healthcare administrative support
  • Experience with HIPAA standards
  • Organized scheduling coordination
  • Professional phone communication
  • Front office administration
  • Experienced in medical terminology usage

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Case Manager Assistant

HCA Healthcare-Aventura, FL
07.2024 - 06.2025

Administrative Lead

MD Now Urgent Care-Hollywood, FL
10.2022 - 03.2023

Medical Receptionist

MD Now Urgent Care-Pembroke Pines, FL
10.2021 - Current

Juvenile Detention Officer

Broward Regional Juvenile Detention Center-Fort Lauderdale, FL
04.2018 - 12.2018

Lot Receiver

Regional One-Miami, FL
08.2016 - 04.2017

Customer Service

Walmart-Pembroke Pines, FL
01.2010 - 10.2015

High School Diploma -

American Senior High

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