Summary
Overview
Work History
Education
Skills
Reading, Volunteering, Sports, Art
Reading, Volunteering, Sports, Music, Arts
Languages
Timeline
Generic

JaCori Mitchell

Houston,TX

Summary

Dynamic professional with a proven track record at Megacenter, excelling in IT problem management and fostering exceptional customer relationships. Spearheaded initiatives improving customer satisfaction and operational efficiency. Skilled in technical support and staff training, adept at translating complex IT concepts, ensuring seamless technology integrations and enhancing team capabilities.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Service

MegaCenter Storage&Suites
07.2022 - Current
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
  • Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.

Customer Service Representative

AHCM
01.2023 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Front Desk/Night Auditor Supervisor

Residence Inn Marriott
06.2021 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.

Help Desk Analyst Tier 1

VATAS
06.2021 - 07.2022
  • Maintained a high level of professionalism when interacting with clients, fostering positive relationships and promoting a supportive environment.
  • Demonstrated exceptional multitasking abilities, effectively managing multiple tickets and user requests simultaneously without sacrificing quality of support.
  • Prioritized urgent requests effectively, ensuring that critical issues were addressed promptly to minimize business impact.
  • Supported company-wide technology initiatives, including system upgrades and rollouts, by providing end-user training and troubleshooting assistance during implementation stages.
  • Facilitated communication between IT department and non-technical staff, translating complex concepts into easily understandable terms.

Representative

Alorica
08.2020 - 12.2020
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Education

High School Diploma -

7 Hills Academy
Tallahassee
05-2011

Skills

  • Staff training and development
  • Customer service expertise
  • Innovation and creativity
  • Technical support
  • IT problem management
  • IT Competency

Reading, Volunteering, Sports, Art

On my downtime, I enjoy reading books, news, and articles. I volunteer my free time to help my community, and city. Go Texans #3. and I create imaginative art & share for others to see and review. As art and has been a piece of me since I was child.

Reading, Volunteering, Sports, Music, Arts

On my downtime, I enjoy reading books, news, and articles. I volunteer my free time to help my community, and city. Go Texans #3. and I create imaginative art & share for others to see and review. As art and music has been a big piece of me since I was child.

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

AHCM
01.2023 - 05.2023

Assistant Manager, Customer Service

MegaCenter Storage&Suites
07.2022 - Current

Front Desk/Night Auditor Supervisor

Residence Inn Marriott
06.2021 - 12.2022

Help Desk Analyst Tier 1

VATAS
06.2021 - 07.2022

Representative

Alorica
08.2020 - 12.2020

High School Diploma -

7 Hills Academy

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JaCori Mitchell