Jacoria Farmer
Morrow,GA
Summary
Proven to enhance customer satisfaction and sales at Wolfgang Puck Express through expert upselling techniques and exceptional service. Adept at maintaining stock levels and ensuring food safety compliance, I bring a blend of reliability and problem-solving skills. My commitment to cleanliness and efficiency has consistently supported team success and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Stand Attendant
Wolfgang Puck Express
College Park, GA
02.2024 - Current
- Assisted with inventory management, maintaining accurate records of stock levels for optimal replenishment.
- Supported the overall success of the stand by collaborating with other staff members for seamless operation during peak times.
- Demonstrated flexibility in scheduling availability, contributing to adequate staffing coverage during high-traffic events.
- Established rapport with repeat customers through friendly interactions and consistent service quality.
- Operated cash registers accurately, ensuring all financial transactions were handled securely and efficiently.
- Implemented time-management skills to balance multiple tasks simultaneously in a fast-paced environment.
- Ensured food safety standards were maintained through regular cleaning of workstations and proper handling of food items.
- Collaborated with team members to maintain a clean and organized workspace, resulting in an efficient service flow.
- Managed high-pressure situations effectively by remaining calm under pressure and prioritizing tasks accordingly.
- Increased overall customer satisfaction through attentive listening, identifying specific needs, and providing prompt solutions to any concerns or complaints.
- Offered exceptional customer service, addressing guest inquiries and resolving issues promptly to ensure a positive experience.
- Increased sales by offering suggestive selling techniques to upsell menu items and beverages.
- Used cash register to tender change and process cash and credit card payments.
- Responded to customer complaints to help resolve issues.
Camp Counselor
City of Forest Park Recreation Center
Forest Park, GA
06.2022 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Improved emergency preparedness with regular staff training on safety protocols and first aid procedures.
- Enriched camp curriculum by integrating environmental conservation lessons into daily activities.
- Optimized resource allocation to meet camp activity demands without exceeding budget constraints.
- Supported campers' personal growth by providing consistent emotional and social support.
Cashier
This Is It
Stockbridge, GA
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Morrow High School
Morrow, GA05.2024
Skills
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling proficiency
- Maintaining stock levels
- Upselling strategies
- Menu familiarity
- Fast and efficient service worker
- Cleaning and sanitation
- Workspace maintenance
- Organized multi-tasker
- Cash Handling
- Food Safety Compliance
- Inventory reports
- Payment Processing
- Customer order fulfillment
- Menu development
- Good with Numbers and math
- Skilled upseller
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Attention to Detail
- Self Motivation
- Building Customer Loyalty
- Product Knowledge
- Goal Setting
- Professionalism
- Basic Mathematics
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Hair stylist
Hairstylist
Braider
Being a braider consist of many responsibilities such as using basic and advanced techniques, fulfilling a customers needs, and consulting with customers about certain styles. I always listen to customers recommendations when it comes to styles. I my best when it comes to my customers.
Timeline
Stand Attendant
Wolfgang Puck Express
02.2024 - Current
Cashier
This Is It
10.2022 - 05.2023
Camp Counselor
City of Forest Park Recreation Center
06.2022 - 07.2023
High School Diploma -
Morrow High School