Ja’Coria Roundtree
Roanoke,AL
Summary
Motivated and detail-oriented professional with 4+ years of experience in customer service, administrative support, and team coordination. Skilled in managing sensitive documentation, resolving client issues, and maintaining strong interpersonal communication. Currently pursuing a Bachelor’s in Business Administration with a concentration in Human Resources. Eager to apply transferable skills to an entry-level Human Resources role in recruiting, onboarding, or employee support.
Overview
5
5
years of professional experience
Work History
Activation Client Specialist / Customer Service Representative
Conservice
08.2021 - Current
- - Acted as liaison between clients and internal departments, ensuring smooth coordination and prompt issue resolution.
- - Maintained detailed client records, utility activation/disconnection logs, and resolution summaries.
- - Analyzed reports and client activity to troubleshoot and proactively resolve service issues.
- - Demonstrated discretion and professionalism in all communications—critical for HR functions.
Customer Service Representative
VXI Global Solutions / FEMA
12.2020 - 08.2021
- - Supported individuals applying for disaster assistance by verifying documentation and eligibility.
- - Delivered empathetic, policy-based responses to complex inquiries while maintaining confidentiality.
- - Managed high volumes of sensitive calls with patience and professionalism, ideal for employee relations or recruiting support.
Assistant Manager
Burger King
02.2020 - 12.2020
- - Supervised hiring, onboarding, and training of new staff, laying the groundwork for HR experience.
- - Delegated responsibilities, maintained records, and supported compliance with workplace policies.
- - Fostered a positive team environment and addressed employee concerns constructively.
Education
Bachelor of Business Administration -
Strayer University
Associate of Business Administration - Human Resources
Strayer University
04.2024
High School Diploma - undefined
Handley High School
01.2015
Skills
- Employee Relations Support
- Documentation & Record Keeping
- Customer & Candidate Communication
- Onboarding & Orientation Assistance
- Scheduling & Coordination
- Conflict Resolution
- Confidentiality & Discretion
- Microsoft Office Suite CRM & HR Systems
- Time Management & Organizational Skills
Timeline
Activation Client Specialist / Customer Service Representative
Conservice
08.2021 - Current
Customer Service Representative
VXI Global Solutions / FEMA
12.2020 - 08.2021
Assistant Manager
Burger King
02.2020 - 12.2020
Associate of Business Administration - Human Resources
Strayer University
High School Diploma - undefined
Handley High School
Bachelor of Business Administration -
Strayer University
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