Jacoria Taylor
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Chat Representative
The Home Depot
07.2022 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Determined charges for services requested and arranged for billing
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Read from scripts to promote uniformity and consistency in communications
- Analyzed and collected customer information to prepare product or service reports
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Resolved customer complaints via phone, email, mail or social media.
Customer Service Chat Representative
Sutherland
11.2021 - 01.2022
- Handled inbound customer chat conversations from various websites
- Asked open-ended questions to determine which products or services would be best fit for customer's needs
- Documented all customer information accurately in computer system, providing dated notes for future reference
- Maintained up-to-date knowledge of product and service changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided technical support to customers through live chat and email.
Cashier/Cash Office Associate
Lowes
01.2020 - 06.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Retail Sales Associate Cashier
Ross Dress For Less
06.2019 - 12.2019
- Welcomed customers
- Helped customers locate items, and providing advice or recommendations
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Performed cash, card and check transactions to complete customer purchases
- Monitored self-checkout systems and provided assistance or intervention where required.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Stocked shelves and maintained product displays.
- Handled returns and exchanges according to established policies.
- Verified that all prices were accurate before ringing up purchases.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Promoted loyalty programs to increase customer retention.
Cashier/Manager
Captain D's
03.2017 - 08.2018
- Responded to customer inquiries, issue receipts, and record customer suggestions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Exceeded goals through effective task prioritization and great work ethic
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed and trained cashiers on proper cash handling procedures.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
Certificate - Dental Assisting
Savannah Technical College
Savannah, GA06.2024
High School Diploma -
Bradwell Institute
Hinesville, GA05.2018
Skills
- Infection Control Protocols
- Preventive Care
- Patient Confidentiality
- Oral Hygiene Instruction
- Active Listening
- Patient Education
- Critical Thinking
- Time Management
- Attention to Detail
- Organizational Skills
- Equipment Sterilization
Certification
- BLS
- Health Care Assistant Certification
- Certified Dental Assistant
Affiliations
- Volunteered at Revive Church Nov 2023 Turkey Giveaway
- Volunteered at SVDC Dental Clinic Oct 2023 Dental Assistant
Timeline
Customer Service Chat Representative
The Home Depot
07.2022 - Current
Customer Service Chat Representative
Sutherland
11.2021 - 01.2022
Cashier/Cash Office Associate
Lowes
01.2020 - 06.2020
Retail Sales Associate Cashier
Ross Dress For Less
06.2019 - 12.2019
Cashier/Manager
Captain D's
03.2017 - 08.2018
Certificate - Dental Assisting
Savannah Technical College
High School Diploma -
Bradwell Institute
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