Jacove Pinson
Pontotoc,MS
Summary
Accomplished District Manager with a proven track record at Checkers Restaurant, adept in strategic planning and workforce development. Excelled in multi-unit management, enhancing customer satisfaction and employee performance through effective leadership and training. Demonstrated expertise in operations improvements, achieving significant results without exceeding a numerical percentage. Skilled in recruiting, with a keen attention to detail.
Overview
32
32
years of professional experience
Work History
District Manager
Checkers Restaurant
07.2019 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Generated financial and operational reports to assist management with business strategy.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Shift Manager
KFC Restaurant
04.2011 - 07.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Frame Mill Operator
Ashley Furniture Warehouse
05.2004 - 02.2019
- Demonstrated versatility by operating various types of milling machines as required based on production needs.
- Gained expertise in multiple areas of mill operations, allowing for seamless transitions between roles when needed due to absences or personnel changes.
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
- Implemented lean manufacturing principles into daily routines, reducing waste while maintaining high-quality outputs.
- Managed raw material inventory levels, coordinating with suppliers to ensure timely delivery of materials as needed.
Manager
McDonald's Restaurant
01.1993 - 05.2004
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
North Pontotoc High School
Ecru, MS05.1995
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Multi-unit management
- Attention to Detail
- Employee Scheduling
- Operations Improvements
- Staff Management
- Sales Reporting
- Workforce Development
Timeline
District Manager
Checkers Restaurant
07.2019 - Current
Shift Manager
KFC Restaurant
04.2011 - 07.2019
Frame Mill Operator
Ashley Furniture Warehouse
05.2004 - 02.2019
Manager
McDonald's Restaurant
01.1993 - 05.2004
High School Diploma -
North Pontotoc High School