Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACOVEE PHILLIPS

Lamesa,TX

Summary

Results-driven operations professional with 17 years of experience and a proven track record in management. Successfully managed and streamlined operations across multiple locations, consistently achieving high levels of productivity and operational efficiency. Known for fostering collaborative team environments that drive success. Skilled in strategic planning and operational oversight, ensuring seamless execution of business objectives. Adept at effectively interacting with customers to meet their expectations and maintain strong working relationships.

Overview

17
17
years of professional experience

Work History

Regional Operations Manager

Lufkin Don-Nan
11.2024 - 03.2025
  • Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Led weekly meetings with Store Managers to review progress, address challenges, and drive timely task completion,
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Conducted regular audits of operational procedures to ensure compliance with customer regulations and company policies.
  • Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
  • Implemented cost-saving measures, leading to significant reductions in operational expenses.
  • Improved customer satisfaction across region, implementing customer service training for frontline staff.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Account Sales

Don-Nan Pump & Supply
11.2023 - 11.2024
  • Communicated regularly with Shop Manager for daily support and strategic account planning.
  • Developed and implemented sales strategies to increase revenue.
  • Successfully managed over 15 accounts, ensuring timely renewals and contract negotiations.
  • Developed targeted account strategies to achieve company sales goals and objectives.
  • Optimized territory routing for efficient time management while maximizing face-to-face client engagements regularly.
  • Participated in industry events and networking activities to expand professional network and generate leads.
  • Built strong relationships with clients through exceptional customer service and regular followups.
  • Enhanced product knowledge through continued education of company product line, network intel, technology advancements, and competitor offerings.
  • Maximized sales revenue by identifying and pursuing new business opportunities.
  • Provided ongoing support for existing clients, addressing concerns, resolving issues, and maintaining high levels of satisfaction.
  • Set and achieved most company & personal sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.

Shop Manager

Don-Nan Pump & Supply
06.2016 - 11.2023
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Managed staff schedules to ensure full coverage during peak hours, enhancing customer service.
  • Held toolbox talks to outline employee's on daily safety and operational task.
  • Researched and customized service proposals for clients.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Organized company files and created support systems to decrease workload and increase productivity for my store.
  • Managed daily, & monthly expenses, employee timecards, PTO, fleet, equipment, emergency buyouts, and all other cost associated with the stores P&L.
  • Ensured compliance with company policies by regularly updating staff on changes or new requirements.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Stocked and replenished items according to customer specifications, and use.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed inventory of all supplies to ensure minimal to no loss of EOY revenue.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Resolved customer issues with effective solutions, maintaining positive store reputation.
  • Monitored and resolved daily revenue discrepancies, inventory shrinkages and process bottlenecks.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Reported sales, and weekly activity to Operational Manger.
  • Recorded multiple million dollar months while averaging $300K per month in new & repairs pump sales.

Wholesale Sales Representative

Don-Nan Pump & Supply
12.2014 - 06.2016
  • Developed and maintained relationships with current and potential customers.
  • Managed over 15 diverse portfolio of accounts, while maintaining high levels of customer satisfaction.
  • Identified customer needs, & developed sales strategies.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Demonstrated valuable time management skills by balancing multiple priorities, including client meetings, sales calls, and administrative tasks efficiently without sacrificing quality or results.
  • Maintained detailed records of sales activities, including client interactions, orders, and follow-up communication.
  • Managed prospective leads and existing accounts to accurately forecast revenue.
  • Built strong personal & professional client relationships.
  • Handled administrative aspects of sales by completing customer MSA's and quotes, maintaining store inventory and processing customer payments.
  • Listened attentively to client feedback and worked with them to produce desired results.
  • Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.
  • Created marketing materials such as promotional merchandise and business cards to uncover new customer leads.
  • Attended industry shows as a representative of the company, promoting our products to prospective buyers while strengthening brand awareness.
  • Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.

Assistant Store Manager

Don-nan Pump & Supply
07.2013 - 12.2014
  • Manage daily operations for efficient shop functioning, including staff scheduling, equipment & process management, and order processing.
  • Developed strong relationships with vendors to ensure timely delivery of products and optimal pricing.
  • Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
  • Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
  • Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
  • Managed inventory control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted in hiring and training of team members.
  • Continuous hands on and in classroom pump training.

Assistant Shop Foreman

Don-Nan Pump & Supply
11.2012 - 07.2013
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Maintained clean workspaces by enforcing organization standards throughout the work area.
  • Ensured compliance with company regulations and policies through continuous monitoring of employee practices and ongoing training initiatives.
  • Instructed, assisted and trained pump technicians in equipment repair and safety.
  • Resolved conflicts among team members effectively and professionally while fostering a positive working environment.
  • Demonstrated continuous effort to improve operations, decrease turnaround times and streamline work processes.
  • Enhanced shop efficiency by delegating tasks and managing workload distribution among team members.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Continuous hands on and in classroom pump training.

Team Supervisor

Don-Nan Pump & Supply
06.2011 - 11.2012
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
  • Established clear lines of accountability within the team structure promoting responsibility ownership for tasks completed.
  • Continuous hands on and in classroom pump training.

Pump Assembler

Don-Nan Pump & Supply
05.2010 - 06.2011
  • Completed an average of 15-18 new pump and International builds per day.
  • Troubleshot and repaired diverse types of pumps, restoring functionality quickly and effectively.
  • Completed pump repairs with precision, ensuring optimal performance and minimal downtime.
  • Improved pump efficiency by conducting thorough diagnostics and making corrective action suggestions.
  • Exhibited excellent attention to detail, catching potential issues early on and preventing costly mistakes during the pump assembly process.
  • Maintained a safe working environment by adhering to safety protocols and guidelines during the pump assembly process.
  • Continuous hands on and classroom pump training.

Pump Technician

Don-nan Pump & Supply
08.2008 - 05.2010
  • Completed an average of 17 tear downs per day.
  • Built new and repaired Gas Separators.
  • Learned the basics of multiple pump applications, how they work, and the functionalities of each of its components.
  • Responsible for tools, wrenches, and all other equipment used to complete the job.
  • Responsible for keeping tear down rack full and my area clean.
  • Continuous hands on and in classroom Pump Training.

Education

Business - Business Management

South Plains College
Levelland, Texas
01.2000

Diploma - Business and History

Lamesa High School
Lamesa, Texas
01.1998

Skills

  • Personable
  • Management collaboration
  • Interpersonal skills
  • Asset management
  • Customer and vendor relations
  • Teamwork and collaboration

Timeline

Regional Operations Manager

Lufkin Don-Nan
11.2024 - 03.2025

Account Sales

Don-Nan Pump & Supply
11.2023 - 11.2024

Shop Manager

Don-Nan Pump & Supply
06.2016 - 11.2023

Wholesale Sales Representative

Don-Nan Pump & Supply
12.2014 - 06.2016

Assistant Store Manager

Don-nan Pump & Supply
07.2013 - 12.2014

Assistant Shop Foreman

Don-Nan Pump & Supply
11.2012 - 07.2013

Team Supervisor

Don-Nan Pump & Supply
06.2011 - 11.2012

Pump Assembler

Don-Nan Pump & Supply
05.2010 - 06.2011

Pump Technician

Don-nan Pump & Supply
08.2008 - 05.2010

Diploma - Business and History

Lamesa High School

Business - Business Management

South Plains College

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