Jacoven Brooker
White Springs,FL
Summary
Effective Student committed to learning, developing skills in warehouse work and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
UBMS Scholar
Upward Bound Math & Science –Suwannee Valley
04.2023 - Current
- Collaborated on 20 group projects to complete professional deliverables.
- Took extensive notes to document lessons and further solidify learning objectives.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Attended field trips with peers to study topics outside classroom.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Completed rigorous readings as directed to support unit learning goals.
- Formed study groups to support exam preparation.
- Built strong rapport with students through class discussions and academic advisement.
- Participated in various campus memberships at each assigned school to promote academics and faculty development.
Customer Service Representative
Tru Vibes Clothing
02.2023 - Current
- Assessed merchandise mix to continually broaden and improve assortments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Volunteer
Stephen Foster State Parks
11.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
High School Diploma - General
Hamilton County High School
Jasper, FL05.2024
Skills
- Store Maintenance
- Customer Needs Assessments
- Store Trends
- Team Management
- Customer Satisfaction
- Event Coordination
Timeline
UBMS Scholar
Upward Bound Math & Science –Suwannee Valley
04.2023 - Current
Customer Service Representative
Tru Vibes Clothing
02.2023 - Current
Volunteer
Stephen Foster State Parks
11.2021 - Current
High School Diploma - General
Hamilton County High School
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