Jacoya Mccartney
Beaumont,TX
Summary
Dynamic professional with strong leadership skills and a proven track record at HEB Grocery Store. Expert in relationship building and multitasking, successfully enhancing customer satisfaction and streamlining financial processes. Adept at staff training and development, fostering a collaborative environment that drives team success and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
HEB Grocery Store
11.2018 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
Bookkeeper
HEB Grocery Store
11.2018 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Front Desk Agent
Courtyard by Marriott
04.2012 - 02.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
West Brook High School
Beaumont, TX06.2011
Skills
- Strong leadership
- Reliable and responsible
- Multitasking and organization
- Relationship building
- Staff training and development
- Schedule coordination
Timeline
Assistant Service Manager
HEB Grocery Store
11.2018 - Current
Bookkeeper
HEB Grocery Store
11.2018 - Current
Front Desk Agent
Courtyard by Marriott
04.2012 - 02.2018
High School Diploma -
West Brook High School
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