Jacqelyn Espinoza
Summary
Dedicated health care worker with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance customer service/patient care. I am always open to learning new things especially when it comes to helping meet other peoples needs.
Overview
5
5
years of professional experience
Work History
Mental Health Worker
Alvarado Parkway Institute Behavioral Health System
La Mesa, CA
03.2022 - Current
- Provide high standard care, therapy and assistance to patients with mental illness or developmental disabilities.
- Constantly supervise patient behavior and keep records, reporting any changes in behavior or health to medical staff.
Shift Leader
Rubio's Coastal Grill
El Cajon, CA
01.2018 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CA06.2019
Skills
- Great customer service
- Bilingual
- Supporting Daily Living Needs
- Emotional Support
- Nursing Assistance
- Valid Driver's License
- CPR certified
- Strong written and verbal communication skills
- Ability to problem solve and de-escalate crisis situations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Mental Health Worker
Alvarado Parkway Institute Behavioral Health System
03.2022 - Current
Shift Leader
Rubio's Coastal Grill
01.2018 - 03.2022
High School Diploma -
Mount Miguel High School
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