Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacqkea Gilbert

St. Cloud,FL

Summary

Dynamic Client Service Representative with a proven track record at Rose International, excelling in customer support and conflict resolution. Skilled in maintaining confidentiality and enhancing customer satisfaction through proactive communication. Recognized for improving client retention and effectively managing high-pressure situations while ensuring compliance with industry standards.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Client Service Representative

Rose International
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Claims Representative

Peoples Trust Insurance
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Claims Representative

United Water Restoration Group

Customer Service Representative

First Data
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Patient Access Representative

Tallahassee Memorial Hospital
  • Improved team performance by providing regular training sessions on best practices in customer service.
  • Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
  • Developed and maintained strong relationships with clients, fostering long-term loyalty and repeat business.
  • Increased customer retention with proactive communication and timely resolution of complaints.

Operation Customer Service Specialist

Teleperformance USA
07.2023 - Current
  • Improved team performance by providing regular training sessions on best practices in customer service.
  • Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
  • Developed and maintained strong relationships with clients, fostering long-term loyalty and repeat business.
  • Increased customer retention with proactive communication and timely resolution of complaints.

Education

Associate Degree In Nursing - Nursing

Broward College
Fort Lauderdale, FL

Skills

  • Customer support
  • Payment processing
  • Call center experience
  • Customer focus
  • Follow-up skills
  • Customer education
  • Client relations
  • System documentation
  • Escalation management
  • Outbound calling
  • Account management
  • Customer service
  • Data entry

Certification

Nursing Assistant

Florida Claims Adjustet

Timeline

Operation Customer Service Specialist

Teleperformance USA
07.2023 - Current

Client Service Representative

Rose International

Claims Representative

Peoples Trust Insurance

Claims Representative

United Water Restoration Group

Customer Service Representative

First Data

Patient Access Representative

Tallahassee Memorial Hospital

Associate Degree In Nursing - Nursing

Broward College

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Jacqkea Gilbert