Jacqleen Gonzalez
Pittsgrove,NJ
Summary
As a recent graduate of a Clinical Medical Assistant program I am highly motivated, dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Diligent in completing continued education credits and a willingness to learn more outside of my course spectrum. I offer reliable Medical Support with over four years of experience in a professional medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
9
9
years of professional experience
Work History
Donor Collection Assistant
American Red Cross
Penn/ Jersey Region, PA
04.2016 - 02.2018
- Entered client details and notes into system for interdepartmental access and review.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Set up/ breakdown and quality control of highly organized sterile environment.
- Perform health history, physical exam and specimen collections.
- Ensuring blood products meet regulatory standards while practicing donor safety and privacy.
Floor Manager
Uries Waterfront Restaurant
Wildwood, NJ
05.2012 - 08.2012
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Quality Assurance Analyst & Inside Purchasing
Pennsylvania Steel Company
Bensalem, PA
11.2011 - 05.2012
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Divisional overseas purchasing.
- Maintaining overflow of switchboard/ clerical duties.
Assistant & Receptionist
Coastal Nephrology & HTN
Cape May Court House, NJ
03.2009 - 05.2010
- Greeted guests in with friendliness and professionalism.
- Managed and completed paperwork and overall office administration operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Initial patient assessment and vital signs.
- Patient scheduling and test pre authorization.
- Obtained client medical history, medication information, symptoms and allergies.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Nurse Aide & Unit Clerk
Cape Regional Medical Center
Cape May Court House, NJ
03.2008 - 10.2009
- Patient orders, data entry and OR test scheduling.
- Monitored risk to fall patients, initial assessment for comfort and safety.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Collaborated in consults, patient care plan development and patient monitoring.
Receptionist
Barry, Corrado, Grassi & Gibson, PC
Wildwood, NJ
03.2004 - 12.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Proficiency in MS Office, MS Outlook, MS Word along with data entry, client billing and managing the Lexis Nexis PC Law database.
Education
Certification - Clinical Medical Assistant
Salem County Vo-tech
Carney's Point, NJ07.2022
Certification - Phlebotomy
Salem County Vo-tech
Carney's Point, NJ06.2022
Certification - CPR/ AED
Bucks County Community College
Newtown, PA08.2015
Certification - Phlebotomy
Bucks County Community College
Newtown, PA05.2015
Certification - EKG
Bucks County Community College
Newtown, PA05.2015
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Microsoft Office
- Data Entry
- HIPAA Proficiency
- Phlebotomy Procedures
- Butterfly Venipuncture
- Sample Processing
- Assessing Vital Signs
- Infection Control Protocols
Interests
Volunteer for the United Way of Cape May County.
Volunteer at the Special Olympics of NJ Polar Bear plunge.
Volunteer at various Cape May County charitable fundraisers.
Additional Information
CPR/ AED AHA certification scheduled for 8/22/2022
EKG Certification Scheduled for Sept 2022, date to be announced.
Timeline
Donor Collection Assistant
American Red Cross
04.2016 - 02.2018
Floor Manager
Uries Waterfront Restaurant
05.2012 - 08.2012
Quality Assurance Analyst & Inside Purchasing
Pennsylvania Steel Company
11.2011 - 05.2012
Assistant & Receptionist
Coastal Nephrology & HTN
03.2009 - 05.2010
Nurse Aide & Unit Clerk
Cape Regional Medical Center
03.2008 - 10.2009
Receptionist
Barry, Corrado, Grassi & Gibson, PC
03.2004 - 12.2007
Certification - Clinical Medical Assistant
Salem County Vo-tech
Certification - Phlebotomy
Salem County Vo-tech
Certification - CPR/ AED
Bucks County Community College
Certification - Phlebotomy
Bucks County Community College
Certification - EKG
Bucks County Community College
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