Jacqlene green
Lexington,OR
Summary
Dynamic professional with a proven track record in high-volume call centers, adept at up-selling techniques and demonstrating empathy. At Arise, significantly reduced call wait times and improved customer satisfaction. Excelled in both inbound and outbound roles, enhancing client base growth by leveraging product knowledge and telemarketing expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Arise
08.2023 - Current
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Personal Caregiver
Ally
05.2024 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Outbound Sales Representative
Oceania
01.2017 - 09.2023
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Made [Number] cold calls per day resulting in client base growth by [Number]%.
Education
GED -
Edgecombe Community College
Rocky Mount, NC01-2024
Skills
- Up-selling techniques
- Call decisioning
- CallSelect communication systems
- Telemarketing expertise
- Inbound sales
- High-volume call centers
- Empathy and patience
- Product knowledge
- Order management
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- First Aid Certification - American Red Cross.
- Home Health Aide (HHA) Certification
Languages
English
Full Professional
Interests
- Train Travel
- Adventure Travel
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Personal Caregiver
Ally
05.2024 - 11.2024
Inbound Call Center Representative
Arise
08.2023 - Current
Outbound Sales Representative
Oceania
01.2017 - 09.2023
- First Aid Certification - American Red Cross.
- Home Health Aide (HHA) Certification
GED -
Edgecombe Community College
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