Summary
Overview
Work History
Education
Skills
Veteran Preferences
Mailing Address
Business Phone
Certification
Current And Previous Employment
Employment Preferences
Timeline
Generic

JACQLYN SUZANNE CHURCH

NEEDVILLE

Summary

Quality-driven facilities maintenance leader with a superior work ethic, project management skills and an adaptable approach. Familiar with life safety systems, structural requirements, codes standards and emergency planning. Achievements include accomplishing budget goals, reducing service interruptions to occupants and building strong maintenance teams. Proficient in operational oversight, finance, strategic improvements, and managing projects from planning to completion.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Operations Coordinator

Texas Health and Human Services
Austin
09.2024 - Current
  • Company Overview: Office of Transformation and Innovation
  • Records management coordinator.
  • Using technology to enhance administrative duties, through Power Apps. Microsoft Teams, SharePoint, and CAPPS ERP.
  • Attending leadership trainings and self-development of management in Coursera and LinkedIn Learning.
  • Facilitated collaboration between various stakeholders on operational initiatives, such as new staff onboarding, space planning efforts, and cross-division communication.
  • Implemented process improvements to enhance workflow efficiency within the department.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Conducted training sessions for new employees on operational procedures.
  • Assisted with the organization and execution of operational processes.
  • Managed communications between departments to ensure efficient operations.
  • Organized meetings, conferences, and other events related to operations.
  • Perform quality assurance checks on work products.
  • Created documentation outlining operating instructions for staff members.
  • Collaborated with subordinate managers to assess team needs and optimize activities.
  • Provided technical support for internal software applications.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented new operational procedures, resulting in an increase in process efficiency and outlining operating instructions for staff members.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery, around procurement activities and travel.
  • Structured HR consulting services to support OTI managers during organizational developments and changes.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
  • Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
  • Reviewed invoices for accuracy prior to processing payments.

Public Education Specialist II

UC Davis Extension, Center for Human Services
Davis
08.2016 - Current
  • Under general supervision and in collaboration with the Program Director act as primary representative for the coordination and delivery of approximately 14 county training contracts that fluctuate between $1 and 1.5 million annually depending on the scope of contracts for Adult Services, Child Welfare, Employment Services, Eligibility, and General/Administrative.
  • Develop professional relationships with contractors to ensure successful assessment, development and implementation of customized training.
  • Maintain client satisfaction that fosters retention and expansion of annual contracts.
  • Assist with recruitment of instructors and independently manage the contracts' scope of workload within as assigned by Program Director.
  • Coordinate administrative and course work tasks with unit administrative supervisor.
  • Market UC Davis special opportunities, such as Organization Development.

Continuous Improvement Training Analyst

Texas Health and Human Services
Austin
12.2023 - 10.2024
  • Company Overview: Office of Transformation and Innovation
  • As a Lean Six Sigma Green Belt, co-facilitated virtual training sessions to improve employee performance and operational efficiency around LEAN methodologies.
  • Provided training support in implementing new learning technologies and platforms for training delivery.
  • Maintained records of training activities and employee progress for compliance purposes.
  • Coordinated logistics for training events, ensuring resources were available and organized.
  • Collaborated with management teams to develop customized training plans based on individual needs assessment results.
  • Administered post-training assessments to measure success rate among participants.
  • Designed instructional materials such as manuals, handbooks, practice tests, multimedia visual aids, and computer tutorials to support the learning process.

Property Manager III

Texas Health and Human Service Commission
Austin
09.2022 - 12.2023
  • Oversaw property maintenance activities and coordinated vendor services effectively.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Executed lease agreements and ensured compliance with legal regulations.
  • Managed tenant relations to ensure satisfaction and timely communication.
  • Conducted property inspections to maintain quality standards and identify issues.
  • Developed budgets and managed expenses for operational efficiency.
  • Trained staff on property management software and customer service best practices.
  • Resolved tenant complaints by facilitating discussions and negotiating solutions, while maintaining customer service satisfaction.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Updated tenant and unit information to keep current in housing database.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance with Texas Facilities Commission or Commercial Leasing Agents.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Exercised indirect supervision over property staff and facilities admin, during manager vacancies.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Compiled and conveyed operational and building data to the regional manager.
  • Identified gaps in current policies and procedures related to emergency management operations and proposed solutions accordingly.
  • Evaluated drills and exercises to improve response capabilities and coordination efforts of emergency management.
  • Conducted post-event debriefings with personnel involved in disaster responses or exercises to identify areas for improvement.
  • Created reports detailing the impact of disasters on the community as well as the effectiveness of response efforts.
  • Monitored weather conditions, analyzed forecasts, and disseminated information related to hazardous events.
  • Updated emergency preparedness resource materials plan (OEAP) to comply with federal and state regulations.

Departmental Admin Analyst

County of Santa Cruz, Human Services Department
Santa Cruz
11.2021 - 08.2022
  • Manager/ supervisor coverage duties at our walk-in and phone center, to provide administrative support.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty, as a former eligibility trainer and worker in the line of work.
  • Clerical coverage, as needed.
  • Operations Analyst to run reports, manage technology, and documentation of processes.
  • Facilitated technology meetings to gather input from stakeholders on service improvements.
  • Facilitate meetings and collaborate with management on specialized projects.
  • Facilitated training sessions to enhance team skills and improve performance.
  • Report out cost expenditures and budget impacts.
  • Robo-calls/text campaigns.
  • Support business process redesign (BRP) for California Cal Saws systems coming in June 2023, including mapping training outlines for staff coverage.
  • Attend meetings and review workflow plans with vendor.
  • Support laptop deployment for relocation to new site by 2023.
  • Analyzed large datasets with statistical methods and software programs.
  • Identified opportunities for process improvements across the organization.

Assistant Departmental Administrative Analyst

County of Santa Cruz, General Services Department
Santa Cruz
01.2019 - 12.2021
  • Resourceful, innovative, and proactive team leader with a strong background in planning, design, administration, budgeting, and project coordination.
  • Used strong communication and interdisciplinary technical skills to manage the Capital Projects and CUPCCA informal bids that are responsible for the construction of major public buildings and participated in long-range capital facility planning, in unison with partnering Departments.
  • Tracked around 3-15 Capital Projects and 30-60+ informal projects as CUPCCA was further implemented.
  • All department/construction contracting development and review with Counsel.
  • Worked across the agency as part of leadership of the Department; procurement/fiscal oversight; special projects; webmaster; public information officer; contractor/vendor communications, like bid documents or onboarding providers; project management; training/coaching/supervising Administrative support staff; badge/security; Facility Operations and process improvement; reception coverage/mentorship, and disaster management/procurement; drafting communications like building matters and sending out County-wide.
  • Operations Manager to fill for Admin Deputy as needed; Budgets Manager to oversee annual fiscal process; contracts and procurement support; fleet depreciation/audits; supporting a Director and 2 Deputy Directors with calendaring or executive matters across Department; meeting agendas/minutes; drafting/submission of Board agendas; utilities systems administrator; and disaster support, as that was one of our divisions for County Fire and Emergency Services during the COVID-19 global pandemic.
  • Assisted Facilities Deputy Director to mentor Maintenance Operations and Project Management trade teams or admin.
  • Led continuous improvement initiatives for procedures and operations for PRIMO.
  • Prepared monthly and yearly management reports to present key facility statistics.
  • Maintained detailed records of all activities related to assigned projects.
  • Reviewed design plans and specifications for accuracy and feasibility.
  • Oversaw procurement of materials and equipment for facility projects, to coordinated with other departments to resolve any conflicts that arose during the course of a project.
  • Led project planning and execution for facility upgrades and renovations.
  • Coordinated with contractors and stakeholders to ensure project compliance.
  • Conducted regular meetings with stakeholders to review progress, identify potential issues, and develop solutions.
  • Provided technical guidance related to facilities management processes such as space planning, contract negotiations.
  • Created detailed reports outlining project status, milestones achieved, and future steps required.
  • Assessed vendor performance against contractual requirements and provided feedback as needed.
  • Facilitated Capital projects and informal bidding efforts, using government efficiencies.

Senior Accounting Technician

County of Santa Cruz, Health Services Agency
Santa Cruz
04.2018 - 01.2019
  • Claims Supervisor for the work of subordinate staff in paraprofessional accounting and/or clerical classes by planning, assigning, training, reviewing, managing performance, hiring, and evaluating the work of those subordinates.
  • Performs technical accounting work for the HSA department and its 5 divisions, with considerable financial record keeping activity without direct technical supervision; assisting administrators in the preparation of a departmental budget by analyzing prior expenditures and projecting future costs and by determining costs of requests from departmental divisions for additional personnel and equipment and incorporating these into the proposed budget.
  • Performs a wide variety of accounting tasks in reviewing budgetary accounts and auditing and maintaining trust and other funds; analyzes budget accounts for sources of monies to transfer; modifies or develops new record keeping methods in response to changes in fiscal processes; confers with others on accounting procedures and systems, makes recommendations on new/revised systems and implements departmental accounting systems.
  • May perform the control function over the County's financial system One Solution, EzOne Reporting, and the Fiscal Access Databases (Contracts, Purchasing, MAC) which includes system maintenance, performing system housekeeping activity which requires a thorough understanding of users aspects of the system.
  • Program scheduling, planning and coordinating the job stream, which includes programs for: Payroll interface; Vendor and employee reimbursement claims/contracts/ordering; Cost accounting; Daily activity; Weekly/monthly reports; Fiscal close and roll; Interest apportionment.
  • Renew 400+ FY Purchase Orders and enter new/blanket POs after the renewal period.
  • Fall 2018 Supervisory Academy Graduate and created an invoice tool for HSA-Fiscal.

Administrative Aide, Extra Help

County of Santa Cruz, General Services Department
Santa Cruz
11.2017 - 04.2018
  • Assistant to the Interim Director.
  • Clerical/Office processes and organization.
  • FY18-19 Budget and Estimated-Actuals preparation in OneSolution and EzBudget/EzOne.
  • Gathers and analyzes information which may include services, procedures, operations, budgets or space problems and develops alternatives and methods of implementation as well as the effects and costs of proposed solutions; discusses work in progress and preliminary findings frequently; reviews and analyzed budget requests for less complex departments, agencies, or programs and makes recommendations on requests for un-budgeted items.

Typist Clerk III / Training Admin

County of Santa Cruz, Human Services Department
04.2014 - 08.2016
  • Typed and formatted correspondence for various human services programs training programs and activities.
  • Coordinated training schedules and logistics for multiple departments.
  • Evaluated training effectiveness through participant feedback and assessments.
  • Assisted in onboarding new employees with orientation sessions.
  • Collaborated with department leaders to identify training needs and gaps.
  • Maintained accurate training records and compliance documentation for audits.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Managed contracts with UC Davis and Bay Area Academy for eligibility and social work.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Planned logistical needs across the county.

Education

Cabrillo College/SJCC - Business/Accountancy - Career Development

Cabrillo College/SJCC
Aptos, CA
Aptos, CA

California State University, Fresno State - Criminology-Law Enf.

California State University, Fresno State
Fresno, CA
Fresno, CA

Fresno City College/Reedley College - General Education/CJ - Emphasis:Criminology

Fresno City College/Reedley College
Fresno, CA
Fresno, CA

Center for Advanced Research and Technology - Economics & Finance - gh School Lab 2-yr

Center for Advanced Research and Technology
Clovis, CA
Clovis, CA

Skills

  • Team Leadership and Supervision
  • Project Facilitation
  • Process and Continuous Improvement
  • Records Management
  • Power Apps and Technical Aptitude
  • Training Development
  • Contract Negotiation and Procurement
  • Stakeholder Collaboration
  • Budget Management and Fiscal Adherence
  • Customer Satisfaction
  • Quality Assurance Oversight
  • Training and Operations Management
  • Cost reduction strategies

Veteran Preferences

True, False

Mailing Address

11203 AUDREY DRIVE, NEEDVILLE, TX, 77461-2819, USA

Business Phone

(831) 313-7770

Certification

California Driver License, D1528410; 48672, C, True

Current And Previous Employment

  • Business Services Officer [Property Manager III], State of Texas, Health and Human Services Commission, 4601 Guadalupe Street, Austin, TX, 78751, 09/01/22, Present, 40, David Stegall, Business Services Manager, Relocation, Property management for 8 state owned and 3 leased buildings; coordination with Texas Facilities Commission [TFC] or other property management firms to service work order needs of personnel stationed in the buildings; badge security and issuance (including training of Resource Center), repairing systems like the badge infrastructure; surplus; contractor/vendor building access; storm tracking; documentation; emergency planning (Office Emergency Action Plans [OEAPS], FEMA/disaster training, fire drills); space planning; and mostly facility assessments and quarterly inspections. Vacancy/Seating RAS-15 Reporting; Work Order entry and support; and some business development/documentation (key logs, form Improvements); ; Use of SharePoint and CAPPS.
  • Planning to get CTCM trained in Oct 2023 session, but I have extensive contracts/procurement/government experience from CA. FY24 requisition/training approved. Performing in planning, design, administration, budgeting/contingency, and project coordination. Exemplary communication and interdisciplinary technical skills to manage the Projects that are responsible for the construction of major public buildings, real property leasing actions and asset management, and long-range capital facility planning. Coordinating Project Management of tenant improvements with TFC, to get Maintenance Letter Agreements signed by proper authorization, approve project timekeeping, and monitor contingency/invoicing., Departmental Admin Analyst, County of Santa Cruz, Human Services Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060, 11/15/21, 08/26/22, 10, 40, Lorena Moran, Program Manager, Relocation out-of-state government, Manager/ supervisor coverage duties at our walk-in and phone center, to provide administrative support. Clerical coverage, as needed. Operations Analyst to run reports, manage technology, and documentation of processes. Facilitate meetings and collaborate with management on specialized projects. Report out cost expenditures and budget impacts. Robo-calls/text campaigns. Support business process redesign (BRP) for California Cal Saws systems coming in June 2023, including mapping training outlines for staff coverage. Attend meetings and review workflow plans with vendor. Support laptop deployment for relocation to new site by 2023., Assistant Departmental Administrative Analyst, County of Santa Cruz, General Services Department, 701 Ocean Street, Room 330, Santa Cruz, CA, 95060, 01/28/19, 12/09/21, 36, 40, Carol Johnson, Deputy Director, Promotional opportunity, Resourceful, innovative, and proactive team leader with a strong background in planning. design, administration, budgeting, and project coordination. Used strong communication and interdisciplinary technical skills to manage the Capital Projects and CUPCCA informal bids that are responsible for the construction of major public buildings and participated in long-range capital facility planning, in unison with partnering Departments. Tracked around 3-15 Capital Projects and 30-60+ informal projects as CUPCCA was further implemented. All department/construction contracting development and review with Counsel; Worked across the agency as part of leadership of the Department; procurement/fiscal oversight; special projects; webmaster; public information officer; contractor/vendor communications, like bid documents or onboarding providers; project management; training/coaching/supervising Administrative support staff; badge/security; Facility Operations and process improvement; reception coverage/mentorship, and disaster management/procurement; drafting communications like building matters and sending out County-wide; Operations Manager to fill for Admin Deputy as needed; Budgets Manager to oversee annual fiscal process; contracts and procurement support; fleet depreciation/audits; supporting a Director and 2 Deputy Directors with calendaring or executive matters across Department; meeting agendas/minutes; drafting/submission of Board agendas; utilities systems administrator; and disaster support, as that was one of our divisions for County Fire and Emergency Services during the COVID-19 global pandemic., Senior Accounting Technician., County of Santa Cruz, Health Services Agency, 1080 Emeline Ave, Santa Cruz, CA, 95060, 04/23/18, 01/27/19, 9, 40, Emily Kenville, Accountant III, Prospective professional development with Santa Cruz County., Claims Supervisor for the work of subordinate staff in paraprofessional accounting and/or clerical classes by planning, assigning, training, reviewing, managing performance, hiring, and evaluating the work of those subordinates. Performs technical accounting work for the HSA department and its 5 divisions, with considerable financial record keeping activity without direct technical supervision; assisting administrators in the preparation of a departmental budget by analyzing prior expenditures and projecting future costs and by determining costs of requests from departmental divisions for additional personnel and equipment and incorporating these into the proposed budget; performs a wide variety of accounting tasks in reviewing budgetary accounts and auditing and maintaining trust and other funds; analyzes budget accounts for sources of monies to transfer; modifies or develops new record keeping methods in response to changes in fiscal processes; confers with others on accounting procedures and systems, makes recommendations on new/revised systems and implements departmental accounting systems; may perform the control function over the County's financial system One Solution, EzOne Reporting, and the Fiscal Access Databases (Contracts, Purchasing, MAC) which includes system maintenance, performing system housekeeping activity which requires a thorough understanding of users aspects of the system. Program scheduling, planning and coordinating the job stream, which includes programs for: Payroll interface; Vendor and employee reimbursement claims/contracts/ordering; Cost accounting; Daily activity; Weekly/monthly reports; Fiscal close and roll; Interest apportionment. Renew 400+ FY Purchase Orders and enter new/blanket POs after the renewal period. Fall 2018 Supervisory Academy Graduate and created an invoice tool for HSA-Fiscal.

Employment Preferences

Full-Time, Part-Time, Temporary/On-call (Extra-Help), Substitute, Day, Swing, Night, Rotating, Weekend, Santa Cruz, Watsonville

Timeline

Administrative Operations Coordinator

Texas Health and Human Services
09.2024 - Current

Continuous Improvement Training Analyst

Texas Health and Human Services
12.2023 - 10.2024

Property Manager III

Texas Health and Human Service Commission
09.2022 - 12.2023

Departmental Admin Analyst

County of Santa Cruz, Human Services Department
11.2021 - 08.2022

Assistant Departmental Administrative Analyst

County of Santa Cruz, General Services Department
01.2019 - 12.2021

Senior Accounting Technician

County of Santa Cruz, Health Services Agency
04.2018 - 01.2019

Administrative Aide, Extra Help

County of Santa Cruz, General Services Department
11.2017 - 04.2018

Public Education Specialist II

UC Davis Extension, Center for Human Services
08.2016 - Current

Typist Clerk III / Training Admin

County of Santa Cruz, Human Services Department
04.2014 - 08.2016

Cabrillo College/SJCC - Business/Accountancy - Career Development

Cabrillo College/SJCC

California State University, Fresno State - Criminology-Law Enf.

California State University, Fresno State

Fresno City College/Reedley College - General Education/CJ - Emphasis:Criminology

Fresno City College/Reedley College

Center for Advanced Research and Technology - Economics & Finance - gh School Lab 2-yr

Center for Advanced Research and Technology
JACQLYN SUZANNE CHURCH
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