Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqobi Singletary

Boynton Beach,FL

Summary

Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations for Seasons 52 and Sky Above Amphitheater of Dining. Skilled in upselling techniques and guest relations management, I boosted sales and significantly improved service quality. My ability to lead teams and foster a positive work environment has consistently elevated dining experiences.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

Seasons 52
01.2021 - 01.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Restaurant Supervisor

Sky Above Amphitheater of Dining
01.2018 - 12.2020
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Maintained accurate records of sales, labor and other costs.
  • Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
  • Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
  • Organized implementation of new banners, displays, and menus.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
  • Streamlined kitchen operations, enabling preparation of high-quality dishes in timely manner.
  • Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Increased revenue by promoting restaurant through social media and local events.
  • Developed loyalty program that encouraged repeat business and increased customer base.
  • Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
  • Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
  • Evaluated employee performance, providing feedback and coaching to improve service quality.
  • Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
  • Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
  • Oversaw daily operations, ensuring compliance with local health and safety regulations.
  • Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
  • Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
  • Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
  • Trained staff in upselling techniques, significantly increasing average ticket size.
  • Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
  • Reduced instances of order errors by implementing new order management system.
  • Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
  • Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
  • Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned and executed promotions and special events in close collaboration with management.
  • Set and oversaw weekly and special event menu plans.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
05.2019

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Table Setting
  • Food safety awareness
  • Memory retention
  • Food presentation
  • Wine pairing
  • Cash Handling
  • Menu Memorization
  • Order Accuracy
  • Guest Relations
  • Safe Food Handling
  • Professional Appearance
  • Sales Techniques
  • Relationship Management
  • Service prioritization
  • Food safety understanding
  • High-volume dining
  • Tableside Service
  • Menu presentation
  • Order Management
  • Bill computation
  • Table Bussing
  • Dining area maintenance
  • Accurate money handling
  • Guest Relations Management
  • Upselling techniques
  • Fine Dining
  • Quality Control
  • Item promotion
  • Daily specials memorization
  • Compliance standards
  • Food spoilage prevention
  • Food station setup
  • Bar terminology
  • Salesmanship
  • Food and beverage pairings
  • Wine service
  • Front-of-house display creation
  • Food inspection
  • Wine Knowledge
  • Regulatory Compliance
  • VIP support
  • Wine Pairings
  • Banquet Coordination
  • Team Player
  • Warm and Friendly
  • Attention to Detail
  • Reliable and Responsible
  • Adaptable and Flexible
  • High Energy and Stamina
  • Cleaning and sanitizing
  • Problem-Solving
  • Organizational Skills
  • Cool Under Pressure
  • Relationship Building
  • Decision-Making
  • Food handling
  • Teamwork and Collaboration
  • Hospitality service expertise
  • Ability to Lift 30 Pounds
  • Hospitality best practices
  • Team Leadership
  • Workflow Coordination
  • Food Safety Standards
  • Conflict and Complaint Resolution
  • Multitasking
  • Menu Recommendations
  • Food and Beverage Service
  • Active Listening
  • Food Running
  • Transactions and Cash Handling
  • Food Preparation and Safety
  • Inventory Management
  • Staff Training
  • Beverage Preparation
  • Time Management
  • Analytical Thinking
  • Task Prioritization
  • Point of sale operation
  • Sales expertise
  • Food sales and promotion
  • Written Communication
  • Reservations Management
  • Order delivery practices
  • Upselling and Cross Selling
  • Age Verification
  • Specials Promotion and Upselling
  • Table Monitoring and Turnover
  • Multitasking Abilities
  • Upselling
  • Food and Beverage Upselling
  • Courteous Phone Demeanor
  • Process Monitoring
  • Special Requests and Substitutions
  • Excellent Communication
  • Interpersonal Communication
  • Team building
  • Problem-solving abilities

Timeline

Restaurant Waiter

Seasons 52
01.2021 - 01.2023

Restaurant Supervisor

Sky Above Amphitheater of Dining
01.2018 - 12.2020

Diploma -

Palm Beach Gardens High School
Jacqobi Singletary