Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JacQuaia (JAK-KAI-UH) Williams

Tucson,AZ

Summary

Dynamic and detail-oriented professional with a proven track record at Foothills Rehabilitation Center, adept in office administration and patient scheduling. Demonstrates exceptional organizational skills and telephone etiquette, enhancing operational efficiency and patient satisfaction. Skilled in multi-line telephone systems and maintaining HIPAA compliance, ensuring confidentiality and smooth front desk operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Foothills Rehabilitation Center
06.2022 - 05.2024
  • Keep a professional, courteous, and pleasant demeanor.
  • Keep the reception area clean and tidy to give visitors a positive first impression.
  • Assist all departments with data.
  • Assist other employees in providing excellent customer service.
  • Provide administrative support to staff members in a fast-paced environment.
  • In charge of receiving, collecting, sorting, distributing, and sending mail and packages on a daily basis.
  • Document office activities and entered daily data into computer systems.
  • Gather and prepare documentation and reports for office meetings, distribution, and filing.
  • Handle a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing.
  • In charge of creating documents and spreadsheets.
  • Quickly route incoming mail and messages to the appropriate people.
  • Assisting all departments as a point of contact
  • Answering incoming calls and cheerfully transferred callers to the appropriate personnel on a multi-line phone switchboard.
  • Answering a multi-line, high-volume phone and directed callers to the appropriate company personnel.
  • Manage a multi-line telephone system that handled over 3-4 calls per day on my own.
  • Answer phone calls from clients, vendors, and a variety of other callers looking for information.
  • Greet all visitors with a friendly greeting, answer general questions, gather information about the nature of their visit, and direct them to the appropriate offices.
  • Keep track of visitors and screen them for access to the facility, as well to ensure that they have access to inter-office personnel.
  • Act as the first point of contact for potential clients and scheduled appointments for them.
  • Greet visitors, determine the reason for their visit, and direct them to the appropriate staff member.
  • Greet residents and visitors in person as well as provide information about the residence in person and over the phone.
  • Monitor the premises, screen visitors, and update logs.
  • Made certain that security and identification policies were followed.

Personal Babysitter

Contract
03.2017 - 03.2022
  • Adept at supervising and caring for children in the absence of parents, or a regular caregiver.
  • Proven ability to control the activities of children efficiently.
  • Skilled in playing games and engaging children in educational activities.
  • Unique talent to organize activities, such as games and outings, to provide children with fun and exercise.
  • Competent at performing light housekeeping duties.
  • Proficient in cooking meals for children, as per the employer's instructions.
  • Ability to act quickly and stay calm in medical emergencies, and other emergency situations.
  • Profound patience when dealing with children.

Excellent communication and interpersonal skills.

  • Motivated to take care of the lawn and pets when needed.
  • Passionate about maintaining the cleanliness of the house and kitchen.
  • Self-confident, with a neat appearance, and a positive attitude.
  • Enhanced child development by implementing age-appropriate activities and educational games.
  • Provided a safe environment for children, ensuring their well-being, and security at all times.

Cashier/Food Prep/Stocker

K&M Kid's Play LLC
08.2016 - 03.2017
  • Scan items, and ensure pricing is correct.
  • Greet customers with a smile.
  • Take customers' orders.
  • Food preparation.
  • Deliver hot or cold food to customers.
  • Restock items.
  • Dispense the correct change.
  • Take money in the form of cash, credit card, or check.
  • Ask for one or two forms of ID to confirm identity.
  • Issue receipts, refunds, and credits.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change.
  • Change the receipt paper as needed.
  • Bag items carefully.
  • Weigh items.
  • Clean up the checkout area with a damp cloth and disinfectant.
  • Answer customers' questions, and get a manager if the answer doesn't suffice.

Education

Architecture

Pima County Community College
Tucson, AZ

Homeschool
Fraser, MI
2016

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • HIPAA compliance
  • Insurance verification
  • Appointment management
  • Reminder calls
  • Records management
  • Mail management
  • Organizational skills
  • Sorting and labeling
  • Professional demeanor
  • Attention to detail
  • Clerical experience
  • Multi-line telephone systems
  • Typing

Certification

  • Introduction To Sign Language (ASL)

Timeline

Medical Receptionist

Foothills Rehabilitation Center
06.2022 - 05.2024

Personal Babysitter

Contract
03.2017 - 03.2022

Cashier/Food Prep/Stocker

K&M Kid's Play LLC
08.2016 - 03.2017

Architecture

Pima County Community College

Homeschool
JacQuaia (JAK-KAI-UH) Williams