Dynamic and detail-oriented professional with a proven track record at Foothills Rehabilitation Center, adept in office administration and patient scheduling. Demonstrates exceptional organizational skills and telephone etiquette, enhancing operational efficiency and patient satisfaction. Skilled in multi-line telephone systems and maintaining HIPAA compliance, ensuring confidentiality and smooth front desk operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Foothills Rehabilitation Center
06.2022 - 05.2024
Keep a professional, courteous, and pleasant demeanor.
Keep the reception area clean and tidy to give visitors a positive first impression.
Assist all departments with data.
Assist other employees in providing excellent customer service.
Provide administrative support to staff members in a fast-paced environment.
In charge of receiving, collecting, sorting, distributing, and sending mail and packages on a daily basis.
Document office activities and entered daily data into computer systems.
Gather and prepare documentation and reports for office meetings, distribution, and filing.
Handle a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing.
In charge of creating documents and spreadsheets.
Quickly route incoming mail and messages to the appropriate people.
Assisting all departments as a point of contact
Answering incoming calls and cheerfully transferred callers to the appropriate personnel on a multi-line phone switchboard.
Answering a multi-line, high-volume phone and directed callers to the appropriate company personnel.
Manage a multi-line telephone system that handled over 3-4 calls per day on my own.
Answer phone calls from clients, vendors, and a variety of other callers looking for information.
Greet all visitors with a friendly greeting, answer general questions, gather information about the nature of their visit, and direct them to the appropriate offices.
Keep track of visitors and screen them for access to the facility, as well to ensure that they have access to inter-office personnel.
Act as the first point of contact for potential clients and scheduled appointments for them.
Greet visitors, determine the reason for their visit, and direct them to the appropriate staff member.
Greet residents and visitors in person as well as provide information about the residence in person and over the phone.
Monitor the premises, screen visitors, and update logs.
Made certain that security and identification policies were followed.
Personal Babysitter
Contract
03.2017 - 03.2022
Adept at supervising and caring for children in the absence of parents, or a regular caregiver.
Proven ability to control the activities of children efficiently.
Skilled in playing games and engaging children in educational activities.
Unique talent to organize activities, such as games and outings, to provide children with fun and exercise.
Competent at performing light housekeeping duties.
Proficient in cooking meals for children, as per the employer's instructions.
Ability to act quickly and stay calm in medical emergencies, and other emergency situations.
Profound patience when dealing with children.
Excellent communication and interpersonal skills.
Motivated to take care of the lawn and pets when needed.
Passionate about maintaining the cleanliness of the house and kitchen.
Self-confident, with a neat appearance, and a positive attitude.
Enhanced child development by implementing age-appropriate activities and educational games.
Provided a safe environment for children, ensuring their well-being, and security at all times.
Cashier/Food Prep/Stocker
K&M Kid's Play LLC
08.2016 - 03.2017
Scan items, and ensure pricing is correct.
Greet customers with a smile.
Take customers' orders.
Food preparation.
Deliver hot or cold food to customers.
Restock items.
Dispense the correct change.
Take money in the form of cash, credit card, or check.
Ask for one or two forms of ID to confirm identity.
Issue receipts, refunds, and credits.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change.
Change the receipt paper as needed.
Bag items carefully.
Weigh items.
Clean up the checkout area with a damp cloth and disinfectant.
Answer customers' questions, and get a manager if the answer doesn't suffice.
Education
Architecture
Pima County Community College
Tucson, AZ
Homeschool
Fraser, MI
2016
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Office administration
Patient registration
HIPAA compliance
Insurance verification
Appointment management
Reminder calls
Records management
Mail management
Organizational skills
Sorting and labeling
Professional demeanor
Attention to detail
Clerical experience
Multi-line telephone systems
Typing
Certification
Introduction To Sign Language (ASL)
Timeline
Medical Receptionist
Foothills Rehabilitation Center
06.2022 - 05.2024
Personal Babysitter
Contract
03.2017 - 03.2022
Cashier/Food Prep/Stocker
K&M Kid's Play LLC
08.2016 - 03.2017
Architecture
Pima County Community College
Homeschool
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