Jacquail Dorsey

Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.

• Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
• Accurate and Timely Medical Records Delivery:: Ensure precision, completeness, and timely delivery of medical records to healthcare providers, insurance companies, and regulatory agencies, adhering to HIPAA regulations..
• Secure Handling and Storage:: Properly handle and store medical records in accordance with HIPAA guidelines..
• Confidentiality and Security: Safeguard confidentiality and security of medical records, maintaining compliance with HIPAA regulations..
• Regulatory Compliance: Adhere to all relevant federal and state regulations governing medical records management, including HIPAA and HITECH Act..
• Electronic Records Implementation: Implement electronic medical records systems to enhance efficiency and accuracy in record-keeping.
• Process Improvement:: Identify opportunities for process enhancement in medical records management to boost efficiency and effectiveness.
• IT Collaboration: Work closely with IT team to ensure proper implementation and maintenance of electronic medical records systems, troubleshoot technical issues, and provide user support.
• Trained over 10 direct reports on department procedures and policies to maximize department productivity.

• Welcomed customers and helped determine their needs.
• Deliver Outstanding Customer Service:: Strive to provide exceptional customer service, ensuring satisfaction and fostering loyalty.
• Friendly and Positive Attitude: Maintain warm and positive demeanor toward customers, creating pleasant shopping experience.
• Accurate Cash Handling:: Handle cash transactions with precision and efficiency.
• Product and Service Knowledge: Continuously learn about all company offerings to assist customers in making informed purchasing decisions.
• Assist in Training: Support training of new cashiers and customer service representatives
• Customer Relationship Building: Cultivate strong relationships with customers to enhance loyalty and encourage repeat business.
• Effective Complaint Resolution: Address customer complaints or concerns promptly and satisfactorily, promoting loyalty and retention.
• Lifted up to 50 pounds at once and used forklift to move heavier loads.

• Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
• Offer Emotional Support:: Provide compassionate emotional support to patients and their families during difficult moments.
• Accurate Documentation:: Maintain detailed records of patient behavior and condition, noting any new or unusual issues that arise.
• Patient Safety:: Ensure patient safety by promptly reporting signs of distress or changes in behavior to nursing staff.
• Effective Communication:: Maintain open communication with Registered Nurses and other healthcare team members to ensure patient well-being.
• Vital Signs Monitoring:: Monitor and document vital signs to ensure patient safety.
• Companionship: Engage in conversations with patients to create positive and comforting environment.

• Warmly greeted patients and visitors and made each feel welcome.
• Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout team.
• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Reduced patient anxiety during transport by maintaining open communication and answering questions.
• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
• Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Acted as advocate for patients'' needs while being transported around facility, ensuring their dignity was preserved at all times.
• Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
• Managed approximately 30 plus incoming calls, emails and faxes per day from customers.

• Patient Safety Measures in Emergency Department: Ensured patient safety by closely monitoring their behavior during high-risk situations.
• Provided emotional support to psychiatric patients. Implemented safety protocols to reduce risk of falls and other accidents in emergency department.
• Identified and reported potential risks and safety concerns.
• Documented patient incidents and near misses for continuous improvement.
• Maintained accurate records of incidents and accidents during shifts.
• Medical Assisting Duties: Performed EKGs and monitored EKG rhythms.
• Sat with psychiatric patients and charted their status every 15-3

• Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring,obtaining 12-lead EKGs, discontinuing peripheral IVs, maintaining specimens for laboratory analysis and non-invasive blood pressure monitoring systems.
• Wound Care and Catheter Insertion: Assisted with wound care and insertion of Foley catheters.
• Patient Positioning and Orthopedic Care: Helped position patients and applied orthopedic splints and dressings.
• Mobility Assistance: Measured and fitted crutches and canes, providing instructions on proper use.
• Documentation: Maintained accurate and appropriate documentation.
• COVID Testing and Heart Rate Monitoring: Conducted COVID swabs and monitored heart rates.
• Patient Interaction: Welcomed and greeted patients and guests, updating demographics in electronic medical record (EMR) system.
• Administrative Duties: Answered phones, triaged calls, took messages for physicians, scheduled patient appointments, and responded to patient emails and inquiries.

• Flexible Schedule and Extra Shifts: Adapted to flexible work schedule, including additional shifts as needed to meet business demands.
• Greeted customers entering store and responded promptly to customer needs.
• Customer Assistance: Assisted customers in completing purchases, locating items, and enrolling in reward programs.
• Accurate Transactions: Operated cash register for cash, check, and credit card transactions with high levels of accuracy.
• Policy Knowledge: Addressed customer inquiries about store policies and resolved any concerns had.
• Merchandising: Maintained sales floor by replenishing merchandise and organizing shelves, racks, and bins for optimal appearance.
• Inventory Management: Conducted inventory counts to ensure accurate stock levels.
• Transaction Processing: Efficiently handled cash, card, and check transactions to complete customer purchases.

• Daily Living Assistance: Supported clients with their daily living needs, ensuring their self-esteem and overall wellness.
• Emotional Support: Built strong relationships with clients, delivering emotional support and companionship.
• Nutritional Monitoring: Assisted with feeding and closely monitored intake to help patients achieve their nutritional objectives.
• Quality of Life Enhancement: Supported clients through mental and physical activities to improve their quality of life and meet their needs.
• Mobility Assistance: Provided safe mobility support, helping patients move around both personal and public spaces.
• Bedbound Care: Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Health Monitoring: Recognized and reported any abnormalities or changes in patients' health status to case manager.
• Tailored Services: Determined specific needs and provided most appropriate level of services for each patient's well-being.
• Assistive Devices Education: Helped patients care for themselves by teaching proper and safe use of ambulation assistive devices such as canes or walkers.
• Wheelchair Transportation: Transported patients via wheelchair to and from daily activities.
• Supervision: Maintained frequent supervision of residents who were unable to call for assistance.
• Collaboration: Conferred with supervisor to discuss patient condition and medical care.
• Emergency Response: Ensured safety and security of residents by promptly responding to emergencies and taking appropriate action.

• Handling Inquiries: Answering incoming phone calls, emails, and chat messages to provide accurate and timely responses about products, services, and account details.
• Processing Transactions: Managing cash transactions, providing accurate change, and operating cash register efficiently.
• Customer Interaction: Greeting and assisting customers with their purchases, resolving complaints, and maintaining friendly and welcoming attitude.
• Sales Support: Generating sales leads and identifying customer needs to achieve satisfaction.
• Maintaining Cleanliness: Keeping checkout area organized and ensuring pleasant shopping experience for customers.
• Flexible Schedule: Being willing to work extra shifts as needed to meet business demands
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Maintained clean and organized work area, contributing to pleasant shopping environment for customers.