Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jacqualin Coleman

customer service
Kremmling,CO

Summary

Dynamic Store Manager with a proven track record at Good Vibes Smoke Shop, excelling in customer service and team leadership. Enhanced revenue through strategic sales initiatives and effective inventory management. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Store Manager

Good Vibes Smoke Shop
03.2017 - 09.2021
  • Led daily store operations, ensuring optimal performance and customer satisfaction.
  • Managed inventory levels, reducing shrinkage through effective loss prevention strategies.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team productivity.
  • Developed and implemented sales initiatives, driving revenue growth and improving customer engagement.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for maximum impact.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Front Desk Receptionist

Choice Hotels
10.2018 - 03.2020
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated communication between departments to enhance service delivery and guest satisfaction.
  • Trained new staff on front desk procedures and customer service protocols.
  • Implemented scheduling systems for appointments, optimizing resource allocation and time management.
  • Resolved guest inquiries and complaints efficiently, maintaining a high level of customer care.
  • Maintained accurate records of guest interactions and transactions in management software.
  • Developed strategies to improve front desk workflow, enhancing overall operational efficiency.
  • Oversaw inventory management of office supplies, ensuring availability for daily operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Bartender

Pourhouse Bar and Grill
01.2013 - 11.2019
  • Crafted signature cocktails, enhancing customer experience and satisfaction.
  • Trained new bartenders on drink preparation and service standards.
  • Managed inventory levels, ensuring availability of key ingredients and supplies.
  • Developed drink menus based on seasonal trends and customer feedback.
  • Implemented upselling techniques to increase sales and improve profitability.
  • Maintained cleanliness and organization of bar area, promoting efficient workflow.
  • Collaborated with kitchen staff to coordinate timely service during peak hours.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Assistant Store Manager

7-eleven
06.2015 - 01.2017
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Assistant Store Manager

Lids Locker Room
05.2013 - 01.2016
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Managed inventory levels, implementing efficient restocking processes to reduce shortages.
  • Analyzed sales data to identify trends, informing product placement and promotional strategies.
  • Led team meetings to communicate goals, expectations, and performance metrics effectively.
  • Resolved customer issues promptly, maintaining high satisfaction and loyalty standards.
  • Developed staff schedules, optimizing coverage for peak business hours while controlling labor costs.
  • Implemented visual merchandising standards, improving store presentation and customer engagement.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.


Sales Manager

Summit Entertainment
05.2015 - 12.2015
  • Developed and implemented sales strategies to achieve revenue targets.
  • Trained and mentored sales team members on best practices and product knowledge.
  • Analyzed market trends to identify new business opportunities and competitive advantages.
  • Established strong relationships with key clients, enhancing customer satisfaction and retention.
  • Conducted performance evaluations to assess team productivity and effectiveness.
  • Led regular training sessions to improve team skills and product offerings knowledge.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Lifeguard Manager

Chilson Recreation Center
03.2013 - 05.2015
  • Monitored pool activities to ensure safety and compliance with regulations.
  • Provided first aid and emergency response during incidents at facility.
  • Assisted in training new lifeguards on safety protocols and rescue techniques.
  • Maintained cleanliness of pool area to promote a safe environment for patrons.
  • Coordinated scheduling and coverage for lifeguard shifts to ensure adequate staffing.
  • Communicated effectively with patrons regarding facility rules and safety procedures.
  • Conducted regular inspections of equipment and facilities to identify maintenance needs.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
  • Directed and oversaw maintenance records and incident reports.

Education

High School Diploma -

Mountain View High School
Loveland, CO

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Shift scheduling
  • POS systems
  • Supply ordering
  • Policies and procedures

Timeline

Front Desk Receptionist

Choice Hotels
10.2018 - 03.2020

Store Manager

Good Vibes Smoke Shop
03.2017 - 09.2021

Assistant Store Manager

7-eleven
06.2015 - 01.2017

Sales Manager

Summit Entertainment
05.2015 - 12.2015

Assistant Store Manager

Lids Locker Room
05.2013 - 01.2016

Lifeguard Manager

Chilson Recreation Center
03.2013 - 05.2015

Bartender

Pourhouse Bar and Grill
01.2013 - 11.2019

High School Diploma -

Mountain View High School

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