Orange Theory Fitness Enthusiast
JACQUALINE CHAMBERLAIN
Vero Beach,FL
Summary
Commercial real estate professional with extensive knowledge of multi-unit store development and over 20 years of experience overseeing all aspects of a retail real estate portfolio in North and South America. Proven track record in originating and closing high-quality commercial real estate, construction, and franchise development projects for leading specialty retail companies and a health and wellness franchise business. Skilled in building and maintaining a strong network of commercial real estate brokers to drive new store opportunities. Proficient in conducting market studies, analyzing data, negotiating site acquisitions, and presenting recommendations to the Real Estate Committee (RESAC) for approval.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Real Estate -East
Hand and Stone Massage and Facial Spa
12.2024 - Current
- Formulate and implement detailed real estate strategies for business growth.
- Develop robust connections with industry experts, enhancing company's network.
- Employ market insights to anticipate trends, supporting strategy formulation and enhancing company's long-term stability.
- Coach team members and franchisees on best practices in real estate negotiations, fostering a continuous improvement culture.
- Implement solutions to enhance communication between departments, reducing response times.
- Elevate overall customer interactions through outstanding service and swift issue resolution.
- Formulate effective real estate strategies to boost company expansion.
- Increase portfolio by adding numerous new units.
Senior Real Estate Manager (Eastern U.S.A)
Hand and Stone Massage and Facial Spa
01.2024 - 11.2024
- Led the company's real estate development efforts, from market analysis and site selection to lease execution, in the eastern USA
- Responsible for spa optimization opportunities through existing spa relocations & expansions.
- Researched and identified potential issues and risks associated with each site (zoning, variance requirements, restrictions etc.) that could impact the deal and communicated recommendations to Franchisees and team
- Reviewed the Lease draft for accurate representation of LOI agreement, timelines, obligations, entitlements, signage rights, costs and H&S Franchisor Provisions
- Completed 12 new Spa deals.
- Managed relationships with external partners, including Landlords, REITs, and attorneys
- Ensured real estate broker network was well educated and accountable for fulfillment of existing commitments and proactive site sourcing in key markets
- Continuously monitored and evaluated project performance, providing recommendations for improvement to the real estate development process
- Traveled to required market areas to visually inspect and evaluate proposed sites, existing stores, and competitors within the trade area with franchise owner and real estate partners
- Ensured regular communication with franchisees to support compliance with development obligations
- Developed a 'Lease Renewal Tool Kit' to support Franchisees with Key dates and tips and tools for lease management
- Refined the Request for Proposal (RFP process) to initiate design and construction for each new spa.
Senior, Global Business Development Manager (Americas)
The LEGO Group
05.2015 - 10.2023
- Pioneered LEGO Certified Store (LCS) Program, generating over $537M in wholesale sales, adding 800 new points of distribution and securing partners across 50 global markets
- Drafted and negotiated LCS Licensing Agreement for execution, fostering lasting relationships with partners
- Generated impressive growth from 2018 to 2022, with wholesale sales surging by over 325% and Business Unit's market share increasing by 110%, accounting for 30.6% (39% by Sept 2023) of total sales
- Delivered remarkable sales growth in LATAM territory of +54% in 2022 with 2023 up +40%
- Negotiated Pilot NPS Program with Medallia on behalf of LCS network at 5% of the cost quoted directly to franchisees
- Created business case templates, site evaluation tools, and real estate site approval packets, dropping 40% manual errors and saving 20+ hours per week
- Strategically conducted market planning and research, identifying 112 potential cities across 5 countries
- Orchestrated site selection and approved all 62 LCS capital projects in LATAM, surpassing expansion goals by 20% and accelerating market presence
- Recruited and conducted due diligence for franchisees, resulting in 7 partnerships across 7 countries
- Coordinated all market development activities, including relocation of stores, resales, closures, and remodels
Regional Sales Operations Manager (Northwest and Central United States)
Hallmark Cards, Inc.
01.2012 - 11.2014
- Managed budgets, distribution, and sales operations across 16 states, superintending a remote team of 10 sales and business consultants, delivering exceptional results in sales, new business acquisition, and marketing
- Achieved top regional ranking, outperforming performance goals and surpassing $60M wholesale revenue target while maintaining budget surplus
- Directed crucial decision-making processes, including site selection, remodels, acquisitions, and divestitures within commercial real estate sector
- Fostered high-performing team via continuous, actionable performance feedback, leading to 4 well-earned promotions
- Leveraged sales forecasting expertise and market analytics to set objectives, interpret data, and optimize sales metrics, driving increased profitability for franchisees and corporate entity
Director, Real Estate and Site Development (Northeast and New England)
Hallmark Cards, Inc.
08.2006 - 12.2011
- Improved cost efficiency in wholesale and retail sectors, securing $10M in rent reductions and option re-negotiations, ensuring lease renewals, and identifying optimal locations for new Hallmark Gold Crown stores
- Negotiated Letters of Intent (LOI) to include economics, business points and lease terms on behalf of licensees while keeping high level industry relationships with peers, landlords and retailers
- Accomplished perfect retailer rating of 100% through attention to detail, nurturing strong partnerships and close collaboration with growth retailers, delivering prompt and precise communication
- Transformed Retail Leasing Standard Manual into a concise 'Standards at a Glance' format, streamlining lease negotiation time by 50% and aligning all deals with corporate benchmarks
- Spearheaded construction projects, identification, and evaluation of new distribution sites, leveraging market conditions and demographic trends to support expansion efforts, resulting in 15% increase in market share within targeted regions
- Surpassed deal quantity goals by 127% annually, leading to substantial savings and securing long-term brand distribution.
Education
Master of Science (MS) - Technological Systems Management
State University of New York
Stony Brook, NYBachelor of Arts (BA) - Political Science & Sociology
State University of New York
Stony Brook, NYCertification
- New Hampshire Real Estate Salesperson License, New Hampshire Real Estate Commission, 064307
- Leasing 1 Institute, International Council of Shopping Centers
Honorsandawards
- Hand and Stone Pillar Praise Award for Spa Growth
- Regional Real Estate Director of the Year / National Real Estate Director of the Year
- National Market Development Specialist Award: 2-time recipient
- Recipient of the ICSC’s John T Riordan Education Scholarship
Affiliationsandorganizations
International Council of Shopping Centers (ICSC)
Signatureskills
- Real Estate Portfolio Management
- Market Planning
- Commercial Real Estate
- Sourcing Sites
- GIS - Market Research
- Financial Planning
- Strong Ability to Negotiate
- Entrepreneurial Spirit
- Strategic Plans
- Franchising
- Leadership
- Legal Documentation
- Site Approval Processes
- Lease Review
- Communication Skills
- Collaboration
- Business Development
- Building Relationships
- Negotiating Leases
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Member International Council of Shopping Centers
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureHealthcare benefitsWork from home optionPaid time off401k matchCareer advancementInterests
Reading
Traveling
Theater
Languages
English
Native or Bilingual
Software
Kalibrate 20 - GIS
Trailblazer - GIS
FranConnect
Microsoft Office
Timeline
Director of Real Estate -East
Hand and Stone Massage and Facial Spa
12.2024 - Current
Senior Real Estate Manager (Eastern U.S.A)
Hand and Stone Massage and Facial Spa
01.2024 - 11.2024
Senior, Global Business Development Manager (Americas)
The LEGO Group
05.2015 - 10.2023
Regional Sales Operations Manager (Northwest and Central United States)
Hallmark Cards, Inc.
01.2012 - 11.2014
Director, Real Estate and Site Development (Northeast and New England)
Hallmark Cards, Inc.
08.2006 - 12.2011
Master of Science (MS) - Technological Systems Management
State University of New York
Bachelor of Arts (BA) - Political Science & Sociology
State University of New York