Jacqualine Fitzgerald

:Coordinated and maintained work schedules to ensure seamless operations.

:Maintained compliance with billing procedures through precise execution.

:Coordinated and allocated tasks to ensure effective resource management.

:Managed and executed refund transactions efficiently.

:Generated accurate invoices for transactions to ensure seamless payment processes.

:Managed delinquent accounts to ensure timely payments.

:Managed scheduling and deployment of work teams.

• Utilized various software tools such as Excel, Xactimate, Microsoft Office or Access databases to manage complex filing systems effectively.
• Responded to customer concerns and questions on daily basis.
• Audited and corrected billing and posting documents for accuracy.
• Served as the primary point of contact for all file management inquiries within the department, providing prompt assistance when needed.
• Trained new employees on company-specific file management procedures, ensuring smooth onboarding.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

• Trained new employees on screen print operations, fostering increased productivity within the team.
• Expedited order completion times by prioritizing tasks according to deadlines and project complexity.
• Adhered to company procedures and safety guidelines while operating screen print equipment, minimizing potential risks.
• Coordinated with other departments to ensure timely delivery of completed projects, enhancing overall customer satisfaction.
• Ensured accurate color matching and registration for high-quality prints by closely monitoring the printing process.
• Collaborated with design team to optimize artwork for screen printing, resulting in seamless transfers and crisp images.
• Inspected completed work for adherence to very strict guidelines and highest quality standards.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Expedited payment processing by accurately applying received payments to relevant invoices in the system.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Coordinated and maintained work schedules to ensure seamless operations.

Maintained compliance with billing procedures through precise execution.

Coordinated and allocated tasks to ensure effective resource management.

Managed and executed refund transactions efficiently.

Generated accurate invoices for transactions to ensure seamless payment processes.

Managed delinquent accounts to ensure timely payments.

Managed scheduling and deployment of work teams.