Jacqualine Jenkins
Anita,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Safety and quality are always high priorities throughout my work.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Production Worker
ADM
02.2023 - Current
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Supported cross-functional teams in executing complex projects, contributing valuable insights into the manufacturing process optimization strategies.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Weighed and measured items to prevent waste and meet quality standards.
- Troubleshot production issues and provided timely solutions.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Contributed to sustainability efforts by properly disposing of damaged or expired products in compliance with company policies as well as local regulations.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Design and Service Center Manager
Signet Jewelers
07.2016 - 02.2023
- Reduced wait times for customers through streamlining scheduling and staff allocation.
- Enhanced team performance by providing regular training and development opportunities.
- Increased revenue with targeted marketing strategies to attract new clients.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Promoted a positive work culture by fostering open communication channels among team members.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Ensured compliance with industry regulations and company policies at all times.
- Optimized workflows by identifying bottlenecks in existing processes, then implementing improvements as needed.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
- Fostered an inclusive work environment that encouraged diversity while promoting collaboration among employees from different backgrounds.
- Trained new staff members on company policies and center expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Quality Associate
TemperPack
04.2020 - 09.2020
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Reduced production downtime by identifying potential issues early and working with cross-functional teams to implement corrective actions.
- Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Performed routine equipment calibrations, ensuring accurate measurements were obtained consistently throughout testing processes.
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills.
- Mentored junior Quality Associates, sharing knowledge and best practices to foster a collaborative work environment centered around continuous improvement.
- Addressed non-conformance issues, pausing production to correct errors.
- Fixed identified issues to increase productivity and boost workflows.
- Promoted adherence to quality standards by educating personnel on quality control.
- Updated inspection journals and daily summary logs with quality-related data.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to improve workflows.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Provided feedback to production team regarding product quality.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Investigated customer complaints to take necessary corrective actions.
- Utilized quality control software to track and analyze product data.
- Examined products for imperfections and defects.
- Operated and maintained testing equipment.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Sales Associate
Bangles and Beads
01.2015 - 07.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Replenishment Associate
Michaels
11.2013 - 03.2015
- Enhanced store presentation by organizing shelves, replenishing stock, and maintaining cleanliness throughout the sales floor.
- Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for display.
- Contributed to increased sales by ensuring product availability on shelves and presenting an appealing shopping environment.
- Resolved customer inquiries by locating items, providing product information, and offering additional assistance as needed.
- Streamlined restocking procedures with effective communication between receiving teams and sales associates on product arrival timelines.
- Facilitated smooth workflow during high-traffic periods with timely replenishment of popular products that frequently sold out quickly on the sales floor.
- Expedited product retrieval process for customers seeking specific items not readily available on the sales floor through diligent backroom organization practices.
- Demonstrated adaptability during seasonal changes or promotional events with swift updates of merchandise displays based on current trends and store priorities.
- Coordinated with sales associates to identify best-selling items and prioritize their restocking during peak shopping hours.
- Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
- Streamlined product movement from storage areas to sales floor by utilizing proper equipment and adhering to established procedures, minimizing disruptions to customer traffic flow.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Added price tags, adjusted signage and built cardboard kits.
- Performed section resets to match new planograms.
- Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Greeted store customers and discussed needs.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Sales Associate
Spirit Halloween
08.2013 - 11.2013
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate, Florist
Flowerama
01.2013 - 07.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Achieved greater accuracy in fulfilling orders by confirming details with customers before beginning work on their request.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Provided customers with care directions for flower arrangements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Researched latest design trends, colors, and vendor products for use in new pieces.
Lead Groom
Eagle Point Farm
01.2008 - 01.2013
- Improved horse health by implementing proper grooming techniques and daily care routines.
- Enhanced stable cleanliness by performing regular mucking and disinfecting tasks.
- Ensured horse safety with diligent observation and prompt reporting of injuries or illnesses.
- Contributed to the success of equestrian competitions by preparing horses for optimal presentation.
- Fostered positive relationships with clients, providing exceptional care for their horses and addressing any concerns promptly.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Supported trainers in executing training plans and assisting during riding lessons as needed.
- Managed inventory of grooming supplies, ensuring adequate stock levels and timely replenishment when necessary.
- Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
- Promoted a safe working environment by adhering to established safety protocols and procedures in all aspects of horse care.
- Strengthened overall horse wellness through meticulous monitoring of feeding schedules and dietary requirements.
- Kept accurate records on each horse''s health, behavior, and maintenance needs to inform future care decisions.
- Developed rapport with horses, using gentle handling techniques to create a trusting bond while working around them daily.
- Facilitated smooth communication between staff members regarding individual horse needs and scheduling adjustments as needed.
- Upheld high standards of hygiene within stables, effectively reducing the spread of disease among the equine population.
- Oversaw turnout schedules of multiple horses, ensuring they had ample time outside for exercise and relaxation.
- Led horses from stables to fields and back to maintain control of animals.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted with development of animal behavior modification plans.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Horse Groom
Laine Ashker Eventing (Crow's Ear Farm)
01.2006 - 01.2007
- Improved horse health by implementing proper grooming techniques and daily care routines.
- Enhanced stable cleanliness by performing regular mucking and disinfecting tasks.
- Ensured horse safety with diligent observation and prompt reporting of injuries or illnesses.
- Optimized horses'' performance by maintaining their fitness through tailored exercise programs.
- Contributed to the success of equestrian competitions by preparing horses for optimal presentation.
- Reduced injury risk by regularly inspecting and maintaining tack equipment for wear or damage.
- Managed inventory of grooming supplies, ensuring adequate stock levels and timely replenishment when necessary.
- Increased efficiency in stable operations by organizing tools and equipment for easy accessibility.
- Strengthened overall horse wellness through meticulous monitoring of feeding schedules and dietary requirements.
- Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
- Kept accurate records on each horse''s health, behavior, and maintenance needs to inform future care decisions.
- Developed rapport with horses, using gentle handling techniques to create a trusting bond while working around them daily.
- Upheld high standards of hygiene within stables, effectively reducing the spread of disease among the equine population.
- Oversaw turnout schedules of multiple horses, ensuring they had ample time outside for exercise and relaxation.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Led horses from stables to fields and back to maintain control of animals.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Kept records of vaccinations, worming and shoeing to maintain animal health.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Assisted with development of animal behavior modification plans.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Farm Hand
Stillmeadows Farm
01.2001 - 01.2006
- Enhanced horse care by implementing efficient grooming and feeding routines.
- Maintained clean stables for optimal horse health and safety standards.
- Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
- Contributed to the overall success of the stable by performing routine maintenance tasks, such as repairing fences and ensuring adequate water supply.
- Supported trainers during riding lessons, providing assistance in handling horses and maintaining equipment.
- Coordinated daily activities for smooth stable operations, including turnout schedules and feeding plans.
- Managed inventory of supplies, maintaining an organized workspace and preventing shortages of essential items.
- Developed strong relationships with clients, providing excellent customer service through effective communication skills.
- Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
- Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Ensured adherence to stable policies and procedures by consistently modeling best practices for fellow team members and providing guidance as needed.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Administered horse medication and necessary special care.
- Prepped horses for travel.
- Maintained safety when using equipment and tools by following established precautions.
- Oversaw feeding, watering and health monitoring of horses, prioritizing health and wellness.
Education
Skills
- Product Packing
- Safety Management
- Defect Monitoring
- Quality Assurance
- Quality Inspection
- Cross-Training Abilities
- OSHA Compliance
- Materials Handling
- Shipment Preparation
- Complex Problem-Solving
- Quality Assurance Standards
- Precision Measurement
- Waste Reduction
- Attention to Detail
- First Aid Knowledge
- Performance Monitoring
- Organizational Skills
- Billing
- Scheduling
- Filing
- Data Entry
- Outlook
- Equine Experience
- Planograms
- Floral Design
- Production Planning
- Team Management
- Continuous Integration
- Quality control
- Forklift
- Manufacturing
- Customer service
- Production planning
- Critical Thinking
- Decision Making
- Inventory Management
- Continuous Improvement
- Task Prioritization
- Efficient Communication
- Deadline Compliance
- Active Listening
- Workplace Cleanliness
- Forklift Operation
- Customer Focus
- Reading and Determining Measurements
- Production Documentation
- Heavy Lifting
- Picking and Packing
- Hand-Held Scanners
- Packing Slip Verification
- Root Cause Analysis Participation
Accomplishments
Have received multiple recognitions for safety, quality and loss prevention throughout my career.
Certification
- Certified Diamontologist - DCA
Timeline
Production Worker
ADM
02.2023 - Current
Quality Associate
TemperPack
04.2020 - 09.2020
Design and Service Center Manager
Signet Jewelers
07.2016 - 02.2023
Sales Associate
Bangles and Beads
01.2015 - 07.2016
Replenishment Associate
Michaels
11.2013 - 03.2015
Sales Associate
Spirit Halloween
08.2013 - 11.2013
Sales Associate, Florist
Flowerama
01.2013 - 07.2013
Lead Groom
Eagle Point Farm
01.2008 - 01.2013
Horse Groom
Laine Ashker Eventing (Crow's Ear Farm)
01.2006 - 01.2007
Farm Hand
Stillmeadows Farm
01.2001 - 01.2006