Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Jacqualine L. Lee

Mansfield,TX

Summary

Highly motivated and detail-oriented healthcare professional with 20+ years of experience in diverse medical settings, including primary care, urgent care, emergency medicine, and addiction recovery. Proven ability to provide exceptional patient care, streamline administrative processes, and effectively train and mentor new staff. Seeking a challenging and rewarding opportunity where I can leverage my skills and experience to contribute to a high-performing team and improve patient outcomes.

Overview

25
25
years of professional experience

Work History

Gift Shop Assistant/Department Assistant Back-Up

Texas Health Addiction Recovery Center
07.2024 - Current
  • Provided exceptional customer service in the gift shop, processing sales and handling cash transactions accurately.
  • Supported departmental operations by answering phone lines, transferring calls, and updating client spreadsheets.
  • Efficiently processed referrals and assembled new admit bags/packets, ensuring a smooth onboarding experience for clients.
  • Conducted vital signs and breathalyzer testing, contributing to the comprehensive care of patients.
  • Maintained a clean and organized environment by stocking shelves, checking the mailbox, and monitoring pool temperatures.

Medical Assistant/PCT-NICU/Patient Access Specialist-ER/Respirator Fit Test/Occupational Health MA/Urgent Care MA

Cook Children’s Medical Center
09.2014 - Current
  • Performed patient registration duties efficiently and accurately, scanning insurance and ID/DL information.
  • Administered vaccines, finger sticks and toe sticks, and performed lead and hemoglobin tests.
  • Accurately recorded patient vital signs.
  • Competently administered TB skin tests, POCT-Urine dips, flu, mono, covid and strep test.
  • Proficient in respirator mask fit testing.
  • Provided exceptional patient care to newborns and infants in the NICU, including assisting with circumcisions, eye checks, and feeding.
  • Ensured accurate and timely processing of medical records requests and return-to-work forms.
  • Assisted physicians with procedures, including splinting and temporary cast applications.
  • Trained and supervised new employees, creating training schedules and leading training classes.
  • Streamlined clinic operations by ordering supplies, stocking exam rooms, and maintaining inventory levels.
  • Demonstrated strong communication skills by composing emails to management/leadership regarding clinic visits.

Patient Care Coordinator (Remote/Hybrid)

Landmark Health
01.2021 - 12.2021
  • Managed a high volume of inbound and outbound calls, providing timely and accurate information to patients and providers.
  • Efficiently scheduled appointments, verified insurance coverage, and processed referrals.
  • Maintained accurate patient records by performing data entry, uploading documents, and fulfilling medical record requests.
  • Collaborated with the healthcare team to coordinate patient care, including ordering labs and x-rays and tracking results.
  • Supervised new employees.
  • Created excel spreadsheets to manage data.

Substitute Teacher (Special Ed & All Grade Levels)

Mansfield ISD
12.2018 - 01.2020
  • Supervised students in a variety of classroom settings, ensuring a safe and positive learning environment.
  • Provided individualized support to students with special needs, assisting with assignments and providing instruction.
  • Assisted with grading papers and answering phones, contributing to the efficient operation of the classroom.

Lead Medical Assistant/Phlebotomist

Baylor Healthcare Clinic
01.2009 - 05.2015
  • Provided comprehensive patient care, including rooming patients, taking vital signs, administering injections and vaccines, and performing EKGs and PFTs.
  • Managed phlebotomy duties, including venipuncture, finger sticks, and processing specimens.
  • Provided phone triage, addressing patient concerns and coordinating care with physicians.
  • Trained new employees on clinical and administrative procedures, ensuring consistent and high-quality patient care.
  • Efficiently filled in for call ins.

Lead Medical Assistant

Iman Ali, M.D.
08.2002 - 07.2008
  • Administered injections and performed venipuncture, adhering to strict safety protocols.
  • Prepped and started patients for daily IV infusions, monitoring their condition and ensuring their comfort.
  • Conducted bone mineral density testing and nerve conduction studies, providing valuable diagnostic information to physicians.
  • Managed appointment scheduling, insurance verification, and patient assessment, ensuring smooth and efficient clinic operations.
  • Supervised and trained new employees, providing guidance and support to ensure their success.

Drug Associate

Eckerd’s Trail Lake Dr.
01.2002 - 09.2002
  • Organized prescriptions in alphabetical order.
  • Arranged and kept stock of drugs.
  • Handled cashier duties.
  • Called doctors for refill request.

MA Extern (OB-GYN)

MCNT (Harris Place)
03.2002 - 07.2002
  • Assisted physicians with patient care in an OB-GYN setting, including rooming patients, charting, and taking vital signs.
  • Administered IM injections, sterilized instruments, and stocked exam rooms, maintaining a clean and organized environment.

Teacher II

Sid Richardson Child Development Center
11.2000 - 11.2001
  • Supervised and taught children.
  • Responsible for organizing and scheduling tutorial programs.
  • Responsible for accounts receivable and accounts payable.
  • Administration of enrollment.

Education

Healthcare Management

University of Phoenix
Tempe, AZ

The College of Healthcare Professions
05.2025

Tarrant County College
Arlington, TX
06.2016

Medical Assistant Diploma -

ATI Career Training Center
Hurst, TX
07.2002

Diploma -

O.D. Wyatt High School
Fort Worth, TX
01.2001

Skills

  • Vital Signs
  • Venipuncture
  • IV Administration
  • IM/SC Injections
  • EKG
  • Drug Screens
  • Urine Dips
  • Flu/Strep/COVID Testing
  • Respirator Fit Testing
  • Bone Density Scans
  • Finger Sticks
  • Vaccine Administration
  • Charting
  • POCT (Point of Care Testing)
  • BLS Certified
  • Patient Registration
  • Patient Assessment
  • Rooming Patients
  • Assisting with Procedures
  • Newborn Care
  • Phlebotomy
  • Specimen Collection
  • Medical Record Release
  • Scheduling Appointments
  • Insurance Verification
  • Referrals
  • Medical Records Management (Electronic & Paper)
  • Data Entry
  • Report Generation
  • Supply Ordering
  • Inventory Management
  • New Hire Training
  • Policy/Procedure Development
  • FMLA Paperwork
  • EMR/EHR Systems (eg, Epic, Cerner -
  • Insert actual systems used
  • )
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Multi-Line Phone Systems
  • Fax Machines
  • Copiers
  • ICD-9/ICD-10 Coding
  • Excellent Verbal & Written Communication
  • Active Listening
  • Patient Education
  • Teamwork
  • Conflict Resolution
  • Training & Mentoring

Affiliations

Patient experience committee

Timeline

Gift Shop Assistant/Department Assistant Back-Up

Texas Health Addiction Recovery Center
07.2024 - Current

Patient Care Coordinator (Remote/Hybrid)

Landmark Health
01.2021 - 12.2021

Substitute Teacher (Special Ed & All Grade Levels)

Mansfield ISD
12.2018 - 01.2020

Medical Assistant/PCT-NICU/Patient Access Specialist-ER/Respirator Fit Test/Occupational Health MA/Urgent Care MA

Cook Children’s Medical Center
09.2014 - Current

Lead Medical Assistant/Phlebotomist

Baylor Healthcare Clinic
01.2009 - 05.2015

Lead Medical Assistant

Iman Ali, M.D.
08.2002 - 07.2008

MA Extern (OB-GYN)

MCNT (Harris Place)
03.2002 - 07.2002

Drug Associate

Eckerd’s Trail Lake Dr.
01.2002 - 09.2002

Teacher II

Sid Richardson Child Development Center
11.2000 - 11.2001

The College of Healthcare Professions

Tarrant County College

Medical Assistant Diploma -

ATI Career Training Center

Diploma -

O.D. Wyatt High School

Healthcare Management

University of Phoenix

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