Jacqualine Mathewson
Celina
Summary
With over nine years of experience in customer service, I have developed strong communication, multitasking, and problem-solving skills that I am excited to bring into the dental field. My passion for helping people feel comfortable and cared for has driven me to pursue a career as a dental assistant, where I can combine my interpersonal strengths with my interest in healthcare.
In my previous roles, I’ve thrived in fast-paced environments that require attention to detail, teamwork, and a calm, reassuring presence—qualities that are also essential in a dental setting. I am currently expanding my knowledge through the Texas Academy of General Dentistry, and I am eager to support a dental team in delivering exceptional patient care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Brush365
Allen
04.2025 - Current
- Schedule and manage appointments to optimize client flow.
- Address and resolve client complaints with professionalism.
- Prepare accurate treatment estimates, and communicate effectively with clients.
- Submit comprehensive end-of-day reports to leadership, highlighting key insights.
- Collect 100% of estimated client payments on the date of service.
- Monitor payment links, and ensure accurate posting to client accounts.
- Maintain office cleanliness, and manage supply inventory.
- Ensure compliance with HIPAA, OSHA, and all health regulations.
Temp Dental Assistant
Frisco Mini Molars
Frisco
03.2025 - 04.2025
- Ensure quality patient service by providing thorough patient care, effective communication, and personal attention.
- Prepare the treatment rooms, patient records, equipment, and necessary instruments for cleanings, and sterilize the instruments.
- Provide chairside assistance to the hygienist. Record accurate and concise patient and treatment information for clinical notes.
New Business Case Manager
TCS/TRANSAMERICA
Plano/WFH
07.2019 - 10.2024
- Communicate and correspond via phone and email with agents to obtain supplemental information, to explain requirements, and to keep updated on pending business.
- Interact with the team across functional areas to facilitate timely responses to pending actions.
- Proactively provide updated information regarding the status of the contract, outstanding requirements, and transaction explanations. Use critical thinking skills to address unusual situations; escalate concerns and/or complex cases as necessary.
- Recorded and processed received information into appropriate databases.
- Assisted with new hire training.
Education
High School Diploma -
Garland High School
Garland, TX06-2017
Skills
- bilingual (Spanish)
- Chairside assisting
- Sterilization and infection control
- Dental charting and record-keeping
- Dental software (Dentrix, Denticon)
- Multitasking in high paced environments
Timeline
Patient Care Coordinator
Brush365
04.2025 - Current
Temp Dental Assistant
Frisco Mini Molars
03.2025 - 04.2025
New Business Case Manager
TCS/TRANSAMERICA
07.2019 - 10.2024
High School Diploma -
Garland High School
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