Jacqualyn Siladi
Livonia,MIchigan
Summary
Experienced in computer systems, Microsoft, social media, and website development. Brings a wealth of knowledge to any employer. Authorized to work in the US. Highly organized and reliable candidate who excels at managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to meet team goals. Consistently demonstrates dedication and professionalism, meeting company objectives through organized and efficient practices. Thrives under pressure and excels at adapting to new situations and challenges, always striving to enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Head Varsity & Junior Varsity Cheer Coach
Canton High School
05.2024 - 11.2024
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Boosted team morale with effective communication and motivational tactics.
- Enhanced team performance by implementing innovative coaching techniques and strategies.
- Maintained open lines of communication with parents regarding athlete progress, expectations, and any concerns or issues that arose throughout the season.
- Monitored athlete progress by regularly assessing performance metrics, adjusting training plans accordingly for maximum effectiveness.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices, ensuring the team''s competitive edge.
Sales and Marketing Development Specialist
Pierced Forever Foundation
03.2023 - 07.2024
- Identified training needs and developed content while evaluating existing programs.
- Strengthened relationships with donors through prompt communication and personalized stewardship activities.
- Completed projects in alignment with target deadlines and financial objectives.
- Contributed to long-term sustainability by maintaining up-to-date knowledge on best practices in nonprofit fundraising strategies and trends.
- Enhanced fundraising efforts by developing and implementing strategic donor cultivation plans.
- Streamlined internal operations by creating efficient systems for managing prospect research, proposal development, and reporting tasks.
- Organized successful volunteer-led events that raised thousands of dollars for programs by engaging donors old and new alike in the cause.
- Identified new sources of funding through meticulous research of local, regional, national foundation databases, corporate giving programs, government grants worth millions of dollars annually.
Hotel Contractor
Traveling Teams
05.2021 - 11.2022
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Reservation Specialist
TRAVELING TEAMS
01.2021 - 05.2021
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Coordinated bookings for up to 100 rooms.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Answered approximately 150-300 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Front Desk Manager
Gerald’s Salon
10.2018 - 03.2020
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Increased customer service ratings through personable service.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
Receptionist and Administrative Assistant
Flawless Med Spa
06.2018 - 10.2018
- I filled receptionist duties such as bookkeeping scheduling making and returning phone calls to clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Gymnastics Coach
Euro Stars
12.2017 - 06.2018
- I did scheduling and coached gymnastics
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Briefed safety rules and standards to students and spotters at beginning of classes.
- Collaborated with coaches, students and administrators to run high-quality program.
- Monitored athletes during events and practice to quickly identify injuries.
- Promoted good sportsmanship with competing teams on- and off-field.
- Held special events to promote camaraderie among teammates, families and community members.
Receptionist
Miss Nails
01.2017 - 09.2017
- I helped with small tasks and talked to people that came in
- I cleaned and answered the phone
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Cashier/Customer Service
Pet Supplies Plus
12.2016 - 05.2017
- I worked as a cashier and helped people with questions they had.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Waitress
Leos coney Island
01.2015 - 12.2015
- I was a waitress, I waited tables and cleaned them off, I also worked the cash register
- Accomplishments
- I learned responsibility by being there on time and how to work well with others
- It tought me how to listen and be careful
- I think it prepared me for a bigger job because I understood the importance of being careful and sanitary around peoples food.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Criminal Justice
Schoolcraft College
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Stevenson High School
Livonia, MI2017
Skills
- Customer Service (4 years)
- Reception (4 years)
- Front Office (2 years)
- Clerical Experience
- Administrative Experience
- Sports Coaching
- Microsoft Excel
- Time Management
- Medical Terminology (1 year)
- Medical office experience
- Windows
- Office Management
- Database Systems
- Conflict Resolution Techniques
- Accommodation Planning
- Computer Reservation Software
- Telephone Reservations
- Service Quality
- Customer Reservations
- Personalized Customer Service
- Hotel Accommodations
- Registration Services
- Service Promotions
- Expense Reports
- Call Center Customer Service
- Business Growth
- Special Assignments
- Revenue Quotas
- Personnel Management
- Telephone Reception
- Promotional Materials
- Efficient Service
- Operational Efficiency
- Guest Engagement
- Creative Solutions
- High-Volume Environments
- Product Launching
- Staff Training
- Office Meetings
- Clerical Support
- Reservation Coordination
- Customer Service Management
- Administrative Duties
- Relationship building
- Performance improvements
- Team collaboration
- Strategic planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Contact
Livonia, MI 48152
Education
Livonia, MI
Timeline
Head Varsity & Junior Varsity Cheer Coach
Canton High School
05.2024 - 11.2024
Sales and Marketing Development Specialist
Pierced Forever Foundation
03.2023 - 07.2024
Hotel Contractor
Traveling Teams
05.2021 - 11.2022
Reservation Specialist
TRAVELING TEAMS
01.2021 - 05.2021
Front Desk Manager
Gerald’s Salon
10.2018 - 03.2020
Receptionist and Administrative Assistant
Flawless Med Spa
06.2018 - 10.2018
Gymnastics Coach
Euro Stars
12.2017 - 06.2018
Receptionist
Miss Nails
01.2017 - 09.2017
Cashier/Customer Service
Pet Supplies Plus
12.2016 - 05.2017
Waitress
Leos coney Island
01.2015 - 12.2015
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Stevenson High School
Criminal Justice
Schoolcraft College
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