JACQUAN BUIE
Columbiana ,AL
Summary
Dynamic Member Service Representative with over 9 years of experience in customer service and team leadership, recognized for driving client satisfaction and retention through exceptional communication and tailored engagement strategies. Expertise in managing diverse teams and streamlining service delivery processes, complemented by a solid foundation in equipment operation and systematic organization. Committed to fostering positive client relationships and enhancing operational efficiency to achieve organizational goals. Proven ability to adapt to evolving challenges while maintaining a customer-centric focus.
Overview
9
9
years of professional experience
Work History
Personal Trainer
Crunch Fitness
04.2025 - Current
- Designed personalized fitness plans for specific customer needs to help achieve their designated goals
- Shadowed other personal trainers to help emphasize my mechanics on implementing different styles of training
- Currently pursuing my strength and conditioning certification alongside my nutritional certification
- Maintained accurate client progress records and adjusted plans accordingly, ensuring ongoing improvement to fitness goals
- Increased client retention through consistent communication, motivation, and support
- Maintained up-to-date knowledge of fitness training methods to inform approach
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities
- Fostered a positive workout environment with upbeat energy and professional demeanor
- Demonstrated proper technique for exercises to avoid injuries
Member Service Representative
Crunch Fitness
12.2024 - 04.2025
- Manage front desk inquiries, boosting member communication and satisfaction
- Ensure gym cleanliness, maintaining a safe and welcoming environment
- Facilitate membership changes, enhancing customer experience and retention
- Conduct engaging gym tours, promoting facilities to potential members
- Collaborate with trainers, improving service promotion and member feedback
- Implemented new member engagement strategies through personalized tours and service recommendations, strengthening gym community relationships
- Verified customer identification and documentation for compliant transactions
- Assisted members with account management, including updating personal information and setting up automated payments
- Handled complaints with prompt, courteous service to uphold professional reputation
Warehouse Worker
BTC Wholesale
01.2024 - 11.2024
- Loaded and unloaded trucks, ensuring timely distribution and clean workspaces
- Managed assembly line, consistently meeting daily production quotas
- Restocked shelves efficiently, maintaining inventory flow
- Managed inventory tracking and order fulfillment processes, ensuring accurate stock levels and timely dispatch of customer orders through systematic organization
- Coordinated with delivery teams to optimize loading schedules, reducing wait times and improving overall warehouse throughput
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols
Lawn Foreman
Acre Group
04.2022 - 12.2023
- Led lawn maintenance crew
- Managed client relationships
- Optimized service delivery while ensuring quality standards and safety protocols
- Coordinated daily operations of lawn care team
- Maintained equipment inventory, and implemented systematic approach to customer service excellence
- Streamlined crew scheduling and route planning, enhanced team efficiency, and maintained high customer satisfaction through proactive problem resolution
- Established clear lines of communication between crew members, fostering teamwork and collaboration on job sites
- Maintained client satisfaction with timely completion of all assigned tasks and projects
- Promoted a safe working environment, ensuring proper use of personal protective equipment by all team members
New Patient Coordinator
Southeast Diabetes
11.2021 - 03.2022
- Coordinate new patient intake and insurance processes, enhancing patient satisfaction
- Efficiently manage diabetic equipment distribution, ensuring timely delivery
- Handle patient communications, improving response time and service quality
- Facilitate seamless data management through accurate fax and email handling
- Streamlined patient onboarding processes while coordinating with insurance providers and managing medical equipment distribution for diabetes care services
Case Manager
PeerLink Medical
01.2020 - 10.2021
- Managed patient cases, improving service efficiency and accuracy
- Coordinated call center operations, enhancing team collaboration
- Handled patient demographics, ensuring data integrity and privacy
- Managed comprehensive patient care coordination while maintaining accurate case documentation and facilitating communication between healthcare providers and clients
Cashier
CVS
11.2018 - 12.2019
- Managed front desk inquiries, enhancing customer satisfaction and store efficiency
- Organized and stocked shelves, maintaining optimal product availability
- Ensured cleanliness and orderliness of the store at closing, improving store presentation
- Streamlined point-of-sale operations and customer loyalty program enrollment, while maintaining accurate inventory tracking and stock replenishment
- Fostered positive customer relationships through personalized assistance and product recommendations, particularly supporting elderly customers with store navigation
Waterproofer
H&H Waterproofing
08.2016 - 11.2018
- Executed caulking and grouting for commercial and residential projects, enhancing structural integrity
- Operated power tools efficiently, ensuring precise cuts and installations in complex environments
- Managed excavation and backfilling tasks, maintaining project timelines and site safety standards
- Led comprehensive waterproofing operations, specializing in window caulking and brick joint restoration for commercial and residential properties, while mastering advanced plumbing repair techniques
- Executed precise concrete mixing and grout applications while maintaining structural integrity through inspection and repair of expansion joints and mortar systems
- Assisted clients in understanding the benefits of different waterproofing options, guiding them towards the most suitable solution for their needs
Education
High School Diploma -
Shelby County High School
Columbiana, AL05.2016
Skills
- Customer Service
- Insurance knowledge
- Case Management
- Team management
- Equipment handling expertise
- Expertise in waterproofing
- Construction
- Plumbing
- Patient Care
- Process documentation
- Sales Strategy
- Conflict Resolution
- Marketing
- Time Management
- Certified personal trainer (CPT)
- Dependable
- Consistent implementation of company processes and procedures
- Flexible and adaptable
Timeline
Personal Trainer
Crunch Fitness
04.2025 - Current
Member Service Representative
Crunch Fitness
12.2024 - 04.2025
Warehouse Worker
BTC Wholesale
01.2024 - 11.2024
Lawn Foreman
Acre Group
04.2022 - 12.2023
New Patient Coordinator
Southeast Diabetes
11.2021 - 03.2022
Case Manager
PeerLink Medical
01.2020 - 10.2021
Cashier
CVS
11.2018 - 12.2019
Waterproofer
H&H Waterproofing
08.2016 - 11.2018
High School Diploma -
Shelby County High School
Similar Profiles
Robert Mchenry IVRobert Mchenry IV
Certified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch FitnessCertified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch Fitness
Joshua GrullónJoshua Grullón
Assistant General Manager at Crunch Fitness (CR Fitness)Assistant General Manager at Crunch Fitness (CR Fitness)
Wayne NoonWayne Noon
Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)
Kevin Martin JrKevin Martin Jr
General Manager at Crunch Fitness- Fitness Ventures LLCGeneral Manager at Crunch Fitness- Fitness Ventures LLC
ELYSE WILSONELYSE WILSON
Consultant Pharmacist at AcutalMedsConsultant Pharmacist at AcutalMeds