Jacquan Reynolds
Charlotte,USA
Summary
Entry-level Tier 1 Help Desk professional with proven experience supporting users in high-volume, fast-paced environments. Experienced with Windows-based systems, scanners, POS/PMS platforms, and ticket-style workflows, with a consistent record of accuracy, security compliance, and meeting performance metrics. Recognized for clear communication, attention to detail, and the ability to translate technical issues into effective solutions while delivering professional end-user support.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Mailroom Clerk
TD Bank
Charlotte, USA
11.2025 - 01.2026
- Organized and processed 500+ documents weekly, improving delivery accuracy and turnaround time.
- Inspected mail for compliance and contraband, supporting corporate security controls.
Fulfillment Associate
Amazon Warehouse
Charlotte, USA
11.2024 - 09.2025
- Operated scanners and AWS inventory systems to track assets accurately.
- Troubleshot workflow and equipment issues to minimize processing delays.
Customer Service Representative
peckham industries
Tempe, USA
04.2025 - 08.2025
- Documented customer interactions accurately in internal systems to reduce follow-up errors, while providing clear guidance across departments to improve first-call resolution.
- Handled high-volume inbound calls, resolving scheduling and service issues efficiently.
Front Desk Agent/Night Auditor
Drury Hotels
Tempe, USA
04.2025 - 07.2025
- Executed check-in/check-out using PMS software, maintaining smooth front-desk operations.
- Troubleshot guest issues related to billing, access, and reservations.
Security Officer
Hornets Basketball LLC
Charlotte, USA
11.2024 - 03.2025
- Implemented access control by verifying credentials and monitoring restricted areas.
- Responded to incidents and alarms, documenting events for escalation.
Warehouse Associate
Amazon Warehouse
Charlotte, USA
12.2023 - 07.2024
- Received and staged inventory using barcode systems to improve traceability.
- Prepared orders by following system prompts and quality standards.
Unarmed Security Officer
Piedmont Protective Services
Charlotte, USA
12.2022 - 09.2023
- Documented reports of suspicious activity
- Monitored activity inside of nursery homes, and other facilities and buildings using CCTV Systems
Customer Service Specialist
Answering Service Care
Charlotte, USA
05.2021 - 01.2022
- Analyzed account data and troubleshot problems to achieve first-contact resolution.
- Met or exceeded call center KPIs while delivering professional support.
Education
High School Diploma -
Phillip O Berry Academy Of Technology
Charlotte, NC, US06-2016
Training - Information Technology
Per Scholas
Charlotte, NCSome College (No Degree) - Criminal Justice
Central Piedmont Community College
Charlotte, NCSkills
IT Support: Windows 10/11 Support Display & Peripheral Setup Basic Hardware Diagnostics Microsoft Defender Multi-Factor Authentication (MFA) Awareness Least Privilege Access Secure Handling of PII
Programming Languages: Powershell (Basic)
Web Development: HTML CSS JavaScript Python
Database Management: User Access Management Troubleshooting Connectivity
Software Tools: ServiceNow Microsoft 365 Microsoft Teams Slack Zoom VirtualBox Cisco Packet Tracer Microsoft Defender Windows Administrative Tools AI-Assisted Log Review & Troubleshooting
Certification
Cisco Computer Hardware Basics
Community Outreach
Youth Mentor @ Boys to Men Foundation of Charlotte, 03/01/22, Present
Timeline
Mailroom Clerk
TD Bank
11.2025 - 01.2026
Customer Service Representative
peckham industries
04.2025 - 08.2025
Front Desk Agent/Night Auditor
Drury Hotels
04.2025 - 07.2025
Fulfillment Associate
Amazon Warehouse
11.2024 - 09.2025
Security Officer
Hornets Basketball LLC
11.2024 - 03.2025
Warehouse Associate
Amazon Warehouse
12.2023 - 07.2024
Unarmed Security Officer
Piedmont Protective Services
12.2022 - 09.2023
Customer Service Specialist
Answering Service Care
05.2021 - 01.2022
High School Diploma -
Phillip O Berry Academy Of Technology
Training - Information Technology
Per Scholas
Some College (No Degree) - Criminal Justice
Central Piedmont Community College