Jacquana Marshall
Pittsburg,CA
Summary
Promoted from Marketing Assistant to Marketing Manager after 8 months of employment. Professional Summary More than 5 years of marketing experience, delivering profitable solutions to drive sales, attract and maintain customers, and build a solid corporate brand. Stellar organizational and planning skills. Recognized for building strong brands using integrated marketing methodologies. Key contributor to strategic business planning with experience leading, managing, and developing long range growth plans. Respected as a dynamic team leader and creative solutions provider. Available for travel and relocation. Core professional competencies include. High-Profile Event Management Product Development & Introduction Cross-Functional Team Leadership Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in cash handling processes and management principles. Trustworthy Teller who enjoys working in a customer-focused work environment. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Bank Teller with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
18
18
years of professional experience
Work History
Contact Center Representative
San Francisco Fire Credit Union
San Francisco, CA
04.2016 - Current
- Verified data integrity and accuracy.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Achieved customer satisfaction rating of 90%.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Set up and explained new membership contracts.
Concierge
San Francisco, CA
11.2013 - 11.2016
- Assisting customers with Gift card orders, Dry Cleaning and Jewelry repair and all around great customer.
- services.
- Made and confirmed reservations.
- Provided an elevated customer experience to generate a loyal clientele.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Routinely answered customer questions regarding merchandise and pricing.
Banker 1
US Bank
Antioch, Ca
11.2014 - 03.2016
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Handled various accounting transactions.
- Coordinated daily cash reconciliation at a high-volume location.
- Maintained friendly and professional customer interactions.
- Coordinated daily cash reconciliation at a high-volume location.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized and removed online banking files no longer in use.
Marketing Manager
Waltz Productions
Los Angeles, CA
01.2006 - 04.2011
- Advertising and PR Services.
- Handled allocation of $150,000 marketing budget, including advertising, print collateral, trade shows and.
- seminar's, and services from an advertising company and a PR company.
- Maintained content for company website, print advertisements, and corporate sales collateral.
- Created strategies to develop and expand sales of services to existing customer which resulted in a 95% increase in annual revenue.
Customer Service Representative
California Check Cashing Store
Pittsburg, CA
06.2006 - 10.2010
- Western Union sending and paying out.
- DMV issuing stickers.
- Paying customers bills.
- Selling and activating Metro phones and paying their bills.
- Cashing checks and selling money orders.
- Banking= making check deposits, sending and receiving money and ordering money.
- Vault= balancing the vault and issuing money to the tellers.
- Collections= calling and working the return checks.
- Sending letters to the makers and payees.
Education
Bachelor of Arts - Marketing Manager
University Of Nevada Las Vegas Las
2002
High School Diploma - undefined
Cleveland High School
June 1998
Skills
- IBM-compatible systems -Windows Professional XP/Vista Cash handling expertise
- MS Office 2003/2012-Photoshop-Acrobat Expert Consumer banking specialist
- Acrobat, Photoshop, advertisements, Advertising, Banking, Compliance, banking laws and regulations
- budget, content, customer Accounting systems and software
- services, data entry, e-mail, event planning, Night and safe deposit procedures
- IBM-compatible, letters, marketing, market, money, MS Positive
- Office, Windows, PR, Cheerful
- receiving, Selling, sales, seminar's, phones, trade shows, People-oriented
- Vista, website Detail-oriented
- accounting, Accounting systems, Acrobat, Photoshop, advertisements, Advertising, agency, ATM, banking, budget, Cash handling, content, credit, data entry, delivery, Detail-oriented, documentation, e-mail, event planning, IBM-compatible, letters, marketing strategy
- Quick learner
- Positive and friendly
- Multi-line phone talent
- Excellent work ethic
- Goal-oriented
Timeline
Contact Center Representative
San Francisco Fire Credit Union
04.2016 - Current
Banker 1
US Bank
11.2014 - 03.2016
Concierge
11.2013 - 11.2016
Customer Service Representative
California Check Cashing Store
06.2006 - 10.2010
Marketing Manager
Waltz Productions
01.2006 - 04.2011
Bachelor of Arts - Marketing Manager
University Of Nevada Las Vegas Las
High School Diploma - undefined
Cleveland High School