Jacquana Shealey
Lanett,AL
Summary
Experienced administrative professional with 15 years in diverse roles, including Administrative Support and Human Resources Assistant, seeking an administrative position. Proficient in document control, inventory management, and payroll processing, with strong skills in Microsoft Office and SAP. Demonstrates outstanding leadership and excellent customer service, ensuring efficient operations and effective communication.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Assistant
Integrea
Opelika, AL
11.2025 - Current
- Managed daily office operations, ensuring efficient workflow and timely task completion.
- Coordinated scheduling and logistics for meetings, enhancing communication among team members.
- Maintained comprehensive filing systems, improving document retrieval and organizational efficiency.
- Coordinated insurance verification processes to streamline patient onboarding experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Unit Secretary
Wellstar
LaGrange, GA
08.2024 - 08.2025
- Provided administrative support to the healthcare team by managing patient records, scheduling appointments, and coordinating communication between medical staff and patients to ensure efficient unit operations.
Activity Coordinator
Vernon Woods Retirement Community
LaGrange, GA
10.2022 - 10.2022
- Plan and implement diverse activities that promote resident socialization, growth, and development across multiple categories, including physical, social, and intellectual.
- Developed and implemented engaging activity schedules for residents, enhancing community involvement.
Group Sales Coordinator
Auburn Marriott Opelika Resort & Spa at Grand National
Auburn, AL
06.2022 - 10.2022
- Managed group reservations and room blocks by processing and organizing data in PMS, MARSHA, and NGS, ensuring accurate and timely room availability and information for group needs.
Mental Health Technician/Special Education Paraprofessional
East Alabama Mental Health Center
Opelika, AL
08.2019 - 06.2022
- Ensured the supervision and safety of consumers in a therapeutic Day Treatment Program, contributing to a secure and supportive environment.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Administrative Support
Hyundai Powertech
West Point, GA
01.2010 - 08.2019
- Conducted comprehensive inventory audits in collaboration with the finance department to ensure the availability of necessary consumables for quality control testing and inspections.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Provided administrative support by maintaining organized files and documentation related to production activities.
Human Resources Assistant
Industrial Staffing
LaGrange, GA
02.2008 - 01.2010
- Supported HR executives by processing documentation, preparing reports, and coordinating interview schedules, ensuring efficient communication with candidates and adherence to HR processes.
Operator/Customer Service Representative
INTER CALL
West Point, GA
05.2006 - 02.2008
- Customer Interaction: Greeting customers, providing assistance over the phone Handling transaction Suggesting products, promoting items, and achieving targets.
Education
Associate Degree - Business Administration
Alabama State University
Montgomery01-2005
Skills
- MAC - Administering Medication
- Therap
- Marsha
- Office experience
- Microsoft Office
- ADP
- Patient Monitoring
- State healthcare regulations
- PCM
- MES
- SAP
- Office administration
- Payroll processing
- Staff management
- Human resources management (HRM)
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed inventory and office budgeting for supplies for busy office of 25 employees.
- Supervised team of 8 staff members.
Certification
- PCA Certification
- First Aid Certification
- CPR Certification
- Certified Home Health Aide
- Human Resources Management Certificate
Timeline
Office Assistant
Integrea
11.2025 - Current
Unit Secretary
Wellstar
08.2024 - 08.2025
Activity Coordinator
Vernon Woods Retirement Community
10.2022 - 10.2022
Group Sales Coordinator
Auburn Marriott Opelika Resort & Spa at Grand National
06.2022 - 10.2022
Mental Health Technician/Special Education Paraprofessional
East Alabama Mental Health Center
08.2019 - 06.2022
Administrative Support
Hyundai Powertech
01.2010 - 08.2019
Human Resources Assistant
Industrial Staffing
02.2008 - 01.2010
Operator/Customer Service Representative
INTER CALL
05.2006 - 02.2008
Associate Degree - Business Administration
Alabama State University