Jacquayla Dixon
Suffolk,VA
Summary
Supervise all front and back-of-house operations, while help to managing all inventories, receiving, and scheduling. Responsible for financial analysis as well as all audits. Initial point of contact for customers and clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Courtyard Williamsburg
- Proven experience as a Assistant General Manager or similar role
- Experience in planning and budgeting
- Knowledge of business process and functions (finance, HR, procurement, operations etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g
- Profit decline, employee conflicts, loss of business to competitors)
Operation Manager
Courtyard/TownPlace Suites
- Follows property specific second effort and recovery
- Plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtliness to employees
- At all times
- Communicates/updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists/teaches the team scheduling against guest
- And hours/occupied room goals
- Performs hourly job functions as needed
- Available/approachable for all guests
- Takes proactive approaches when dealing with guest
- Concerns
- Extends professionalism and courtesy to guests at all
- Times
- Responds timely to customer service department.
General Manager
Arbys’ Suffolk
08.2018 - 07.2022
- Responsible for making sure the restaurant is fully staffed with upbeat friendly individuals
- Purchase food, beverages and supplies and manage inventory
- Oversee preparation to ensure that every product severed meets our high standards of product quality
- Every customer leaves happy and all guest complaints are resolved
- Train, trust and empower my team to provide outstanding Quality, Friendliness, Cleanliness, Accuracy and Speed of Service
- Attain the restaurant’s Annual Operating Plan
- I am responsible for the safety and security for all my employees and customers
- I hold weekly manager meeting as well as monthly employee meeting to keep the resultant pushing in the right direction
- I am responsible for POP being posted on time and according to marketing calendar
- I ensure that all training is done with team members as well as managers before we launce a new promotional Item
- I am responsible for making sure the team is properly trained and updated with the training materials they will need to help them in their position
- I do inventory counts daily to make sure our inventory is where it should be
- I have extensive cash handling skills.
Assistant General Manager
McDonalds Suffolk
08.2017 - 08.2018
- Conduct daily pre-shifts
- Held monthly department meetings for guest services to ensure organizational efficacy
- Scheduled and directed staff in daily work assignments to maximize productivity
- Effectually resolved guest issues or concerns
- Continually monitored restaurant and took appropriate action to ensure food quality and serve standards were constantly meet
- Exhibited through knowledge of foods, beverage-supervising duties services techniques and guest interactions
- Assigned task and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Handled cash procedures through out the day
- Open and closing procedures
- Great customer service skills
- Strong communication skills
- Staff training and development.
Front Desk
TownPlace Suite by Marriott
06.2015 - 09.2016
- Greeted and checked guest in to the hotel upon arrival
- Handled cash transactions with guest as well as accounts payable for vendors
- Did the ordering for breakfast and the Market
- Helped to check guest out of the hotel as well as striped the room
- Made sure laundry was cleaned and foiled for the housekeepers at the start of their shirt
- Helped to break out the house and organize the house keepers’ boards
- Intersected rooms and closed the house when the housekeepers were done for the day.
Bistro/ Front Desk
Courtyard by Marriott
12.2012 - 06.2015
- Manage food cost through budgeting and proper handling of food and supplies
- Handle all food and supply ordering for the bistro
- Demonstrates leadership skills by encouraging and helping fellow co-workers in the day-to-day operations of the bistro as well as the front desk
- Practice Sanitation and Food Safety when appropriate
- Accomplished excellent services and executed orders in a timely manner
- Help to break down and set up all prepared food for next day shift
- Provides excellent customer service and expediting their check-in process
- Takes a proactive approach when dealing with guests needs and/ or concerns in a timely manner
- Completes all cashier and closing reports in the computer system
- Review shift logs, the daily memo book, and document important information in logbooks.
Prep
Centered Chef
05.2011 - 07.2011
- Managed and organized the kitchen during my shift
- Assisted Chef with all food orders as well as prep for the next day
- Provided assistance to customers that had parties hosted by the Centered Chef
- Stocked inventory and set-up displays through-out the filming and learning kitchen
- Computer proficient in keeping books and billing clients.
Education
Associate of Applied Science, Culinary Arts -
Kendall College
Skills
- Team leadership expertise
- Employee Scheduling
- Workflow Coordination
- Employee Relations
- Training and development background
- Business operations knowledge
- Operations Management
Certification
ServSafe Sanitation, 2022-2027
References
Upon Request
Timeline
General Manager
Arbys’ Suffolk
08.2018 - 07.2022
Assistant General Manager
McDonalds Suffolk
08.2017 - 08.2018
Front Desk
TownPlace Suite by Marriott
06.2015 - 09.2016
Bistro/ Front Desk
Courtyard by Marriott
12.2012 - 06.2015
Prep
Centered Chef
05.2011 - 07.2011
Assistant General Manager
Courtyard Williamsburg
Operation Manager
Courtyard/TownPlace Suites
Associate of Applied Science, Culinary Arts -
Kendall College