Jacque Carter
Tennessee Ridge,TN
Summary
Offering experienced project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scrum Master Advisor, BSI ABC Team
Cigna Healthcare
Franklin, TN
05.2022 - Current
- Managed IT projects from conception to completion, ensuring all deadlines were met.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
- Facilitated demos of completed work at the end of each sprint cycle.
- Developed a business user testing process in preparation for web server migrations for multiple applications.
Scrum Master Advisor, Global Health Benefits
Cigna Healthcare
Franklin, TN
04.2021 - 05.2022
- Advised and worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Developed detailed project plans and scheduled work based on identified risks, options, and priority.
- Collaborated with other Scrum Masters across the ecosystem to ensure consistency in processes and tools used.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Coached the development team in understanding user stories, acceptance criteria and definition of done.
- Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
Scrum Master Advisor, CHC Tool Development Team
Cigna Healthcare
Franklin, TN
04.2016 - 03.2021
- Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
- Established clear communication channels between all stakeholders involved in the project lifecycle.
- Assisted with requirements gathering and maintaining a product backlog according to business priorities.
- Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
- Performed Production Support in Service Now for the team's portfolio of applications.
- Authored and developed weekly Agile tips that were distributed throughout the BSI organization.
Knowledge Management Specialist
Cigna Healthcare
Franklin, TN
07.2009 - 03.2016
- Authored policies, procedures, guidelines, and training materials related to knowledge management initiatives.
- Performed quality assurance checks on documents uploaded into Renaissance.
- Facilitated National Training Forum reviews of newly created and updated policies and procedures across departments.
- Coordinated with IT staff to ensure proper maintenance of all databases used in the organization's KM system.
- Implemented strategies that encouraged collaboration between employees across different departments or geographic locations.
Education
Bachelor of Science - Healthcare Administration
Austin Peay State University
Clarksville, TNSkills
- Project Management Certification (PMI-ACP)
- Stakeholder Management
- Project Planning
- Meeting Facilitation
- Task Prioritization
- Risk Identification
- Written and Oral Communication
- Problem-Solving
- Organization and Time Management
- Microsoft Office Applications
- Tableau Reporting Advanced Beginner
Certification
- Project Management Institute - Agile Certified Practitioner (PMI-ACP)
- SAFe 5 Release Train Engineer
- SAFe 5 Product Owner/Product Manager
- SAFe 5 Advanced Scrum Master
- SAFe 5 Agilist
References
References available upon request.
Timeline
Scrum Master Advisor, BSI ABC Team
Cigna Healthcare
05.2022 - Current
Scrum Master Advisor, Global Health Benefits
Cigna Healthcare
04.2021 - 05.2022
Scrum Master Advisor, CHC Tool Development Team
Cigna Healthcare
04.2016 - 03.2021
Knowledge Management Specialist
Cigna Healthcare
07.2009 - 03.2016
Bachelor of Science - Healthcare Administration
Austin Peay State University