Summary
Overview
Work History
Education
Skills
Timeline
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Jacque Clary

Grand Junction,USA

Summary

Hardworking ,focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

Walgreens
Grand Junction, CO
12.2021 - 09.2023
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.

Service Manager/Service Advisor

Bill's Crestmoor Automotive
Denver, USA
09.2017 - 11.2020
  • Cross-trained work crew members to increase team productivity
  • Monitored employee performance and delivered constructive feedback
  • Responded to customer complaints immediately by investigating and resolving reported matters
  • Communicated with service department to provide detailed information to technicians and aid in diagnoses of vehicle problems
  • Entered customer service information into data entry programs
  • Greeted all customers professionally on arrival and discussed service requests
  • Worked with other team members & mgmt collaboratively to meet revenue and P&L targets
  • Worked closely with selected dealers to review claim adjustments and identify defective parts
  • Provided precise price quote detailing labor and parts for services to be provided.

Frozen & Dairy Manager

Walmart
Lakewood, USA
03.2015 - 08.2017
  • Ensured cleaning and rotation programs were embraced
  • Ensured safe and correct use of equipment to effectively create safe environment
  • Maintained backroom standards aligned with company guidelines
  • Supervised and trained current and new stocking team members on all relevant department expectations
  • Monitored damaged merchandise and ensured proper protocols
  • Received merchandise and verified accuracy of billing
  • Provided effective coaching and feedback to enhance team's performance and drive true accountability
  • Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
  • Assisted in visual merchandising by building promotional displays
  • Controlled shrinkage by observing cashier operations and customer behaviors.

Shift Supervisor

Starbucks
Golden, USA
03.2008 - 02.2015
  • Ensured operation of equipment by calling for repairs and evaluating new equipment for purchasing
  • Ensured quality service by setting and implementing company protocols
  • Ensured fruitful workflow by overseeing processes, setting objectives, and maintaining equipment
  • Advanced team by recruiting, leading, teaching, and promoting growth opportunities
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Guided staff in absence of direct supervisors
  • Offered guests and staff safe environment by strictly enforcing company rules
  • Maintained awareness of customer activities good relations with high-value customers.

Education

High School Diploma -

Central - Grand Junction
06.1982

Skills

  • Customer relations
  • Employee training
  • Crew leadership
  • Develop policies
  • Improve employee performance
  • Resolve grievances
  • Creative thinking
  • Verbal communication
  • Organization
  • Task prioritization
  • Customer-Oriented

Timeline

Shift Supervisor

Walgreens
12.2021 - 09.2023

Service Manager/Service Advisor

Bill's Crestmoor Automotive
09.2017 - 11.2020

Frozen & Dairy Manager

Walmart
03.2015 - 08.2017

Shift Supervisor

Starbucks
03.2008 - 02.2015

High School Diploma -

Central - Grand Junction

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Jacque Clary