Jacque Francois

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing an welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Visitor Services:

I was responsible for monthly scheduling, hiring/firing, providing strong and positive leadership, maintain function and efficiency, training new staff, assisting with front desk admission to ensure guests and staff have a great experience in the museum. Disturbance handler for guest and staff. Overseeing daily operations.

Events:

Scheduling weddings, setting up rentals for the Historical Maryhill Loops Road, preparing and sending out contracts, collecting and fee applicable, and maintaining and managing the road with outside vendors/leasers.

Cafe:

Scheduling staff, overseeing all aspects of a busy cafe, shopping and suppling food and beverages weekly, cash handling, customer service, menu planning, working out a food budget for the season.

Museum Store:

Making a yearly budget, planning, selecting/purchasing quantities of goods/merchandising, marketing, and maintaining online store.

Customer service, money handling. Experience with Quickbooks, merchandising, and buying/selling. Along with setup online sales.