Jacque Jones
Lithonia,GA
Summary
Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable while maintaining a positive attitude.
Overview
26
26
years of professional experience
Work History
General Manager/Office Manager
Charter1 Foods
08.2022 - Current
- Implemented strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers. Handled problematic customers and parents while maintaining excellent customer service.
- Managed all new hire paper work and employee records. Handled payroll, schedules and necessary training with all protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong communication skills.
- Created and maintained production records for all accounts. Created all lunch and breakfast menus. Provided assistance to the School Nutrition Directors with proper documents.
- Maintained the office, ordered supplies, maintained all receipts and produced the monthly expense report.
- Maintained the lunch POS system for daily breakfast and lunch ordering and operating.
- Assisted in daily communication with delivery drivers.
Assistant Director of Nutrition
Leadership Preparatory Academy
08.2014 - 05.2022
- Worked closely with and assisted the Director of Nutrition.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided assistance and maintained inventory for purchasing food supplies.
- Assisted administrative staff with front desk duties, phones, faxing, scanning and copying.
- Assisted the registrar with student files, sensitive documents, enrollment,transfers and withdrawals.
- Took the lead in handling all students grades K-8 with Covid 19 testing as well as making sure all protocols were followed.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents.
- Opened and closed the breakfast and lunch register via POS system. Provided end of day reports for future documentation.
- Created and maintained all production records.
- Maintained and kept organized the file room where all school records were stored.
Customer Service Representative
Liveops
09.2007 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of sales calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided positive energy and professionalism when dealing with customer calls.
Cashier and Floor Supervisor
Kroger
01.2004 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained the U-Scan machines and assisted the customer service desk.
- Counted all monies at end of day to balance the days end profits and closed out for the next business day.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Switchboard Operator
Stavis Seafoods
12.1997 - 05.2001
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
- Announced important information and emergency notifications over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Cosmetology - Cosmetology
Blaine's Hair And Beauty School
Boston04.1993
High School Diploma -
Lincoln Sudbury Regional High School
Sudbury, MA06.1992
Skills
- Staff Management
- Strong Customer Service Skills
- Strong Administrative Skills
- Strong Organizational Skills
Timeline
General Manager/Office Manager
Charter1 Foods
08.2022 - Current
Assistant Director of Nutrition
Leadership Preparatory Academy
08.2014 - 05.2022
Customer Service Representative
Liveops
09.2007 - 06.2011
Cashier and Floor Supervisor
Kroger
01.2004 - 09.2007
Switchboard Operator
Stavis Seafoods
12.1997 - 05.2001
Cosmetology - Cosmetology
Blaine's Hair And Beauty School
High School Diploma -
Lincoln Sudbury Regional High School
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