Jacque Paulino
250 S Kenmore Ave, Apt 106,United States
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
15
15
years of professional experience
Work History
Guest Services Associate
European Wax Center
Los Angeles, CA
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Performed concierge services for guests.
- Confirmed arrival and departure times for guests.
- Conducted financial audits on scheduled basis.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Provided guest relations, schedule development, data management and payment processing.
- Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
- Enhanced membership sales by providing excellent customer service and staff management.
Vitamins and Nutrition Clerk
Lassens Natural Food And Vitamins
Los Angeles, CA
08.2018 - 08.2021
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Freelance Special Effects Makeup Artist
Self-employeed
Los Angeles, CA
11.2010 - 12.2018
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Front Desk Clerk
Gracie Barra Jiu Jitsu Academy
Los Angeles, CA
01.2016 - 07.2017
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Office Administration Assistant
Cinema Makeup School
Los Angeles, CA
01.2014 - 10.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Developed correspondence letters, memos and emails.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Verified accuracy of business records by consistently updating customer information.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Jefferson High School
Honolulu, HI06.2000
No Degree - Fitness And Nutritional Science
Ace Fitness Academy (online)
San Diego CA2023
Certified Special Effects Artist - Beauty, Hair, Digital And Special Effects Makeup
Cinema Makeup School
Los Angeles, CA11.2011
Skills
- Payment Processing
- Customer Service
- Computer Skills
- Creative Solutions
- Office Support
- Telephone Reception
- Advising and Coaching
Timeline
Guest Services Associate
European Wax Center
07.2022 - Current
Vitamins and Nutrition Clerk
Lassens Natural Food And Vitamins
08.2018 - 08.2021
Lead Front Desk Clerk
Gracie Barra Jiu Jitsu Academy
01.2016 - 07.2017
Office Administration Assistant
Cinema Makeup School
01.2014 - 10.2015
Freelance Special Effects Makeup Artist
Self-employeed
11.2010 - 12.2018
High School Diploma -
Jefferson High School
No Degree - Fitness And Nutritional Science
Ace Fitness Academy (online)
Certified Special Effects Artist - Beauty, Hair, Digital And Special Effects Makeup
Cinema Makeup School
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