Jacque Peel
Des Moines,IA
Summary
Customer Service Professional with extensive experience in delivering effective service solutions and enhancing customer satisfaction. Proficient in conflict resolution and communication, with a strong focus on problem-solving to foster loyalty. Demonstrated ability to collaborate within teams and adapt to dynamic environments, consistently achieving organizational goals through efficient service delivery.
Overview
12
12
years of professional experience
Work History
Car Inspector
Avis Budget Group
06.2022 - 08.2022
- Ensured vehicle safety through comprehensive inspections and readiness assessments.
- Documented inspection results using standardized tools for regulatory compliance.
- Partnered with maintenance teams to resolve vehicle issues rapidly and effectively.
- Conducted quality assurance checks on vehicles after inspections to guarantee standards.
- Communicated inspection findings and recommendations clearly to customers.
- Maintained detailed inspection records to enhance fleet management efficiency.
Customer Service Representative
Best Buy
09.2019 - 12.2019
- Assisted customers with product inquiries and troubleshooting issues.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints by providing effective solutions and support.
- Maintained knowledge of current promotions and product features to enhance sales.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Engaged customers through active listening to identify needs and recommend products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assembly Line Production Worker
John Deere
06.2018 - 08.2018
- Enhanced production efficiency by operating assembly line machinery effectively.
- Ensured product quality by assembling components to strict guidelines and standards.
- Identified quality issues and communicated discrepancies to supervisors promptly.
- Fostered a safe work environment through collaboration with team members.
- Upheld cleanliness and followed safety protocols at workstations consistently.
- Quickly adapted to new tasks, boosting overall team productivity.
Customer Service Representative
Walmart
06.2010 - 10.2013
- Increased customer loyalty by resolving complaints with empathy and efficiency.
- Trained new employees on customer service protocols to ensure consistent service delivery.
- Documented customer interactions accurately, facilitating effective follow-up actions.
- Handled escalated calls, achieving satisfactory resolutions for customers and the company.
- Collaborated with team members to establish best practices in customer service.
- Coached new hires, aiding their successful integration into the team.
Education
High School Diploma -
Roosevelt
Des Moines, IASkills
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Effective communication
- Active listening
- Reliability
- Adaptability and flexibility
- Teamwork
Timeline
Car Inspector
Avis Budget Group
06.2022 - 08.2022
Customer Service Representative
Best Buy
09.2019 - 12.2019
Assembly Line Production Worker
John Deere
06.2018 - 08.2018
Customer Service Representative
Walmart
06.2010 - 10.2013
High School Diploma -
Roosevelt