JACQUELYN STANTON
Omaha,NE
Summary
Resourceful Accounts Receivable Specialist with a track record of high productivity and efficient task completion. Skilled in managing customer disputes and resolving discrepancies. Proficient in invoice management, payment processing, and financial reporting. Strong communication, problem-solving, and time management skills to ensure accuracy and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
PAUL DAVIS RESTORATION
Omaha, NE
08.2019 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Reviewed project invoices for accuracy and completeness.
- Monitored delinquent accounts and escalated collections activity when necessary.
- Prepared monthly statements for customers and sent out reminder notices.
- Investigated discrepancies between customer payment records and internal records.
- Posted cash receipts daily into the general ledger system and prepared bank deposits accordingly.
- Generated reports detailing outstanding customer balances and aging information.
- Processed invoices, payments and credits for customers.
- Maintained Accounts Receivable records in accounting software.
- Updated customer files regularly with current contact information and notes about conversations or interactions with clients.
- Developed relationships with key contacts at client companies to facilitate resolution of issues.
- Provided customer service by responding to inquiries from clients related to their accounts.
- Resolved billing disputes with customers in a timely manner.
- Negotiated repayment plans with customers as needed.
- Assisted with legal action against non-paying customers when necessary.
- Attended weekly meetings with senior management team to discuss progress on outstanding debts.
Director of First Impressions & AP Clerk
PAUL DAVIS RESTORATION
Omaha, NE
08.2018 - 08.2019
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Ensured compliance with organizational policies and procedures related to customer service standards.
- Processed mail and packages received at the front desk.
- Greeted guests and visitors upon arrival.
- Organized and maintained reception area to ensure a professional appearance.
- Handled administrative tasks including filing documents, photocopying, scanning documents.
- Verified accuracy of coding on invoices prior to processing payments.
- Entered data into accounting system to maintain accurate financial records.
- Coded invoices to maintain organized and accurate records.
- Assisted with special projects as needed by upper management.
- Displayed professional standards at reception desk to impress visitors.
- Performed data entry and other administrative tasks to support departments.
Surgery Scheduler/Medical Receptionist
METHODIST PHYSICIANS CLINIC
Omaha, NE
07.2012 - 08.2018
- Answer multi-line phones, routing to appropriate extension.
- Experienced in Dermatology, Internal Medicine, Vascular, Infectious Disease, Pulmonology, and Sleep Study clinics.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Monitored and updated patient records in the electronic medical record system.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Verified accuracy of billing information prior to submitting claims.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Kitchen Assistant/Cashier/Assistant Manager
OMAHA PUBLIC SCHOOLS
Omaha, NE
01.2008 - 01.2012
- Operated dishwashing machines safely according to manufacturer's instructions.
- Maintained kitchen sanitation standards to ensure safety of staff and customers.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Labeled containers with dates indicating when food should be used or discarded.
- Checked temperatures of freezers and refrigerators regularly to ensure proper functioning.
- Received deliveries from vendors ensuring that all orders were correct according to invoices.
- Prepared food items consistently following recipe cards and production and portion standards.
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Prepared salads and other cold foods according to established recipes.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Followed all health department regulations while preparing food products for consumption by customers.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
Education
Some College (No Degree) -
Mid Plains Community College
North Platte, NESome College (No Degree) -
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Harry A Burke High School
Omaha, NESkills
- Billing dispute resolution
- Coding proficiency
- Investigative research
- Bill processing
- Credit and collections
- Account Reconciliation
- Statement preparation
- Process Improvements
- Adjustment posting
- Invoice Preparation
- Dispute Resolution
- Payment posting
- Customer service excellence
Affiliations
- STEAM Committee
- PDSafe Committee
Accomplishments
- Train new-hires on AR role for PD
- Train new-hires on Mortgage Procedures specific to Insurance Claims
Certification
- NOTARY PUBLIC - Commission Expires 8/12/28
References
References available upon request.
Timeline
Accounts Receivable Specialist
PAUL DAVIS RESTORATION
08.2019 - Current
Director of First Impressions & AP Clerk
PAUL DAVIS RESTORATION
08.2018 - 08.2019
Surgery Scheduler/Medical Receptionist
METHODIST PHYSICIANS CLINIC
07.2012 - 08.2018
Kitchen Assistant/Cashier/Assistant Manager
OMAHA PUBLIC SCHOOLS
01.2008 - 01.2012
Some College (No Degree) -
Mid Plains Community College
Some College (No Degree) -
University of Nebraska At Omaha
High School Diploma -
Harry A Burke High School