Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueena Zackery

Jacksonville,FL

Summary

Licensed Esthetician | Specializing in Waxing & Skincare
Dedicated and detail-oriented licensed esthetician with a strong foundation in waxing and skincare services. Graduated in 2023 with hands-on experience in providing effective and comfortable waxing treatments, including facial and body waxing. Skilled in client care, sanitation practices, and creating a welcoming environment. Passionate about helping clients feel confident and maintaining healthy skin. Seeking a part-time waxing position where I can contribute my expertise and grow with a supportive team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Solo Esthetician

08.2023 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Transition Specialist

Merrill Lynch
08.2021 - Current
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Identified impacted parties, business partners and resources required for planned changes.
  • Provide exceptional client care, growing client relationships during clients grieving process and effectively carrying out company business control and authentication processes.
  • Designed processes and systems supporting business needs before, during and after transitions.

Customer Service Specialist

ADT Security
05.2020 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Licensed Esthetician -

Parisian Spa Institute
Jacksonville, FL
08.2023

BBA - Business Administration And Management

Savannah State University
Savannah, GA
12.2020

High School Diploma -

Samuel W. Wolfson High School
Jacksonville, FL
06.2015

Skills

  • Proficient in full-body waxing using hard and soft wax (including facial, Brazilian, and underarm waxing)
  • Skilled in speed waxing techniques while maintaining client comfort and precision
  • Experienced in performing customized facial treatments including cleansing, exfoliation, and hydration
  • Strong ability to analyze skin types and recommend appropriate skincare treatments
  • Knowledgeable in pre- and post-wax care to minimize irritation and promote healthy skin
  • Adheres strictly to sanitation and infection control protocols in compliance with state board regulations
  • Excellent customer service and communication skills with a focus on creating a comfortable, welcoming environment
  • Professional, discreet, and respectful of client confidentiality at all times
  • Detail-oriented with a focus on accuracy and quality in waxing and skincare services
  • Effective time management to stay on schedule and handle multiple clients efficiently
  • Comfortable recommending and educating clients on skincare products and home care routines

Certification

Licensed esthetician

Timeline

Solo Esthetician

08.2023 - Current

Transition Specialist

Merrill Lynch
08.2021 - Current

Customer Service Specialist

ADT Security
05.2020 - 08.2021

Licensed Esthetician -

Parisian Spa Institute

BBA - Business Administration And Management

Savannah State University

High School Diploma -

Samuel W. Wolfson High School

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