Jacquel Boyd
New York,NY
Summary
Dedicated and personable professional with 10+ years experience seeking new opportunity to utilize acquired skills in a dynamic growing organization.
Overview
17
17
years of professional experience
Work History
Housing Advocate
Breaking Ground
New York, NY
10.2021 - Current
- Engage with all persons on the street who appear homeless
- Create and maintain active registry of chronic homeless clients; non-chronic included in registry
- Conduct vulnerability assessment
- Attend clinical supervision and training
- Develop and maintain recordkeeping files and databases, completion of necessary reports and data entry
- Communicate with team members through progress notes, program databases, reports, staff meetings, and weekly clinical supervision
- Respond to 311 calls
- Participate in Code Blue/Red
Trainsit Homeless Outreach Shift Supervisor
Bowery Residence Committee (BRC)
New York, NY
04.2023 - Current
- Responsible for direct supervision of outreach staff on shift.
- Supervise staff to ensure that tasks are completed on time and according to safety laws.
- Coordinate deployment of teams, develop outreach approaches, and oversee referrals and referral resources
- Manage data collection and reporting from the team
- Perform treatment planning and other responsibilities required of Outreach Specialists.
- Evaluate staff performance and provide training where necessary.
Transit Homeless Outreach Specialist
Bowery Residents' Committee (BRC)
New York, NY
12.2019 - 04.2023
- Acquaints homeless individuals with resources available to persons needing special assistance, including social, health and mental well-being
- Responsible for providing direct outreach, escort, and referral services for all homeless individuals
- Monitors and maintains accurate statistical data on all individuals approached and referred as well as case-record management of clients receiving longer-term services.
- Processes registration forms for services; completes client demographic logs and Vital information.
- Operates company vehicle on a daily basis. Completes daily vehicle inspection report on company car
Member Service Representative
Marlene Meyerson JCC Manhattan
New York, NY
01.2015 - 12.2019
- Provide administrative and customer service support to busy membership office of large upper west side community center
- Meet, greet, tour or direct visitors in busy eleven floor facility
- Answer busy phones
- Enter and maintain database ensuring account and contact information are kept up-to-date and accurate
- Support Membership Director with administrative duties such as needed scanning, faxing , inventory maintenance, itinerary scheduling and filing
- Assist Monthly Billing Director by charging or cancelling accounts as needed
- Deliver fast, friendly and knowledgeable service for routine questions and member service complaints
Member/Guest Service Representative
Young Men's Christian Association
New York, NY
01.2011 - 12.2014
- Was responsible for greeting and welcoming all members/guests
- Acted as the point of reference for members/guests who needed assistance or information
- Answered the phones, made reservations, distributed messages and redirected calls
- Kept records of members/guests interactions, processed customer accounts and filed documents
- Directed members/guests to amenities, including laundry, fitness facilities and activities outside of the property
- Took payment information and other pertinent information such as addresses and phone numbers
- Ensured members/guests satisfaction and provided professional customer support
Customer Service Representative
Dish Network
New York, NY
01.2007 - 12.2010
- Assisted customers with billing and payments as needed
- Accurately responded to questions and assisted customers with product features, installation, setup, troubleshooting and hardware operations primarily via phone
- Was responsible for maintaining a high level of professionalism with clients and worked to establish a positive rapport with every caller
- Worked with management team to stay updated on product knowledge and was made aware of any changes in company policies
- Tracked technician to confirm locations for customers
- Communicated and coordinated with internal departments
Education
Associate's Degree of Science - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY12.2018
Skills
- Excellent communication skills
- Well organized
- Detail Oriented
- Works well under pressure
- MS Word
- Excel
- PowerPoint
- Personify/AS400 database systems
Timeline
Trainsit Homeless Outreach Shift Supervisor
Bowery Residence Committee (BRC)
04.2023 - Current
Housing Advocate
Breaking Ground
10.2021 - Current
Transit Homeless Outreach Specialist
Bowery Residents' Committee (BRC)
12.2019 - 04.2023
Member Service Representative
Marlene Meyerson JCC Manhattan
01.2015 - 12.2019
Member/Guest Service Representative
Young Men's Christian Association
01.2011 - 12.2014
Customer Service Representative
Dish Network
01.2007 - 12.2010
Associate's Degree of Science - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
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