Jacquel Chatman

• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
• Drove sales for two stores in district, generating $5.2 million in annual volume.
• Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

• Promoted to Store Manager of one of the company Highest profile stores
• Lead visual walks for Corporate Oshkosh and Carters Visual team
• Analyzing store historical KPI reports and looking for opportunities to improve
• Drive results through people management, coaching and division of responsibility
• Networking, recruiting, interviewing and hiring
• Implementing corporate test for company
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Established operational objectives and work plans and delegated assignments to subordinate managers
• Trained all new Assistant store managers and Supervisors in my District
• Led Training Conference calls for management in my District
• Promoted 3 times in less than 2 years
• Reduced employee turnover through consistent development and empowerment
• Completed performance reviews each quarter, offering praise and recommendations for improvement
• Facilitated Store Manager feedback calls weekly
• Increased all KPI's at three different locations
• Supervised a team of 5 managers and 20 associates
• Merchandising manager for all new store openings
• Recruited, Networked and interviewed for my store and all other locations in the District
• Improved stores results from being -16,000 to an increase of 30,000 in one quarter
• Organized private mailbox system using mailbox manager software
• Created new sales and marketing strategies to drive growth
• Established training programs
• Monitored weekly, monthly and quarterly achievement goals
• Invested self training to teach other leaders in the District
• Store Team 100% trained and active in their DOR
• My Stores won Several Company contest by driving KPI's
• Drive for results
• Manage and Measure workload
• Customer focus
• Ready all Day standards

• Managed staff of 15+ sales associates, 2 team leaders and 2 assistant managers
• Assigned employees to specific duties to best meet the needs of my store
• Instructed staff on appropriately handling difficult and complicated sales
• Planned budgets and authorized payments and merchandise returns
• Hired, trained and evaluated personnel in sales and marketing
• Increased profits through effective sales training and troubleshooting profit loss areas
• Increased sales volume by 10% in less than 1 year
• Generated repeat business through exceptional customer service
• Examined merchandise to verify that it was correctly priced and displayed
• Established operational objectives and work plans and delegated assignments to subordinate managers

Increased profits through effective sales training and troubleshooting profit loss areas

• Interviewed job candidates and made staffing decisions
• Managed staff of 16+ sales associates, 2 team leaders and 4 assistant managers
• Assigned employees to specific duties to best meet the needs of the store
• Instructed staff on appropriately handling difficult and complicated sales
• Scheduled and led weekly store meetings for all employees
• Increased sales volume by 40% in less than 1 year
• Generated repeat business through exceptional customer service
• Placed in the top 3 in sales in the company
• Recovered troubled stores including lowering shrink above 4% to below 1%
• Trained all management in District
• Collaborate with supervisors and marketing to identify opportunities to support sales
• Communicate opportunities including strategies to drive sales
• Merchandised grand openings on the vice president (Go Team)
• Did store audits on stores in the District and Overseen the District in the absence of the DM
• Assisted Dm by traveling to underperforming stores and coaching and developing team for success