JACQUELENE GILES

• Managed weekly marketing plans, driving engagement through social media posts, event scheduling, and performance reporting to boost brand visibility
• Maintained a database of over 200 contacts, consistently meeting weekly KPI targets and supporting lead generation and client outreach
• Streamlined CRM data processes, enhancing sales and marketing efficiency, leading to quicker decision-making and improved client management
• Organized and led sales meetings, fostering strong client relationships and aligning program goals to drive business growth
• Tracked expenses and delivered performance reports, focusing on business development initiatives that contributed to increased revenue opportunities

• Generated sales leads by leveraging CRM software, contributing to a consistent pipeline of potential clients
• Coordinated daily schedules for managers across three states, improving operational efficiency and ensuring seamless communication
• Developed sales and human resources documents for daily use, enhancing workflow and establishing compliance with organizational standards
• Designed marketing materials and ads, resulting in a 45% increase in website traffic and greater brand visibility

• Managed application processes and client data entry using CRM software, confirming accurate and up-to-date records for all prospects and clients
• Monitored and followed up on assigned applications and potential clients through daily, weekly, and monthly reports, enhancing lead conversion rates
• Consistently met service level agreements (SLAs), verifying timely follow-up on all leads and maintaining a high standard of customer service
• Executed leases and conducted detailed auditing procedures, reducing documentation errors and ensuring compliance with internal policies

• Managed a high volume of properties, including commercial properties, Homeowners Associations (HOAs), and Condo Associations (COAs), guaranteeing smooth operations and resident satisfaction
• Collaborated with the Board of Directors for multiple HOAs and COAs to maintain community standards and address homeowner concerns effectively
• Oversaw all aspects of facilities management, including budgeting, staff supervision, and public relations, driving operational efficiency and maintaining positive stakeholder relations
• Led project management for over 12 construction and renovation projects, assuring timely completion, adherence to budgets, and quality standards

- Managed daily operations for residential and commercial properties, working closely with home and condo owners on property matters.
- Collected HOA annual dues, handled accounts receivable, vendor payments, and managed bank deposits.
- Coordinated maintenance and repairs, including managing four multimillion-dollar renovations simultaneously, ensuring timely completion and adherence to budget.
- Managed all board meetings and ensured compliance with local regulations, while preparing financial reports for property owners.

- Provided high-level executive support, managing schedules, meetings, and communications for senior management.
- Served as the primary point of contact for condo owners and guests, addressing inquiries and ensuring a positive experience.
- Coordinated property maintenance and guest services, liaising with service providers to ensure timely responses and solutions.
- Assisted with financial and administrative tasks, including billing, accounts receivable, and preparing reports for senior management.
- Organized and maintained records, files, and documents to ensure accuracy and compliance with company policies.