Jacquelien Swindle

• Client information
• Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
• Ensured compliance with company policies concerning the privacy of confidential health information.
• Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
• Responded promptly to customer inquiries via telephone or email in a professional manner.
• Maintained confidentiality of patient information in compliance with HIPAA regulations.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Answered customer questions regarding account discrepancies or problems.

• Worked on the FedEx program where we would contact existing FedEx small business customer's to update their account, by asking a series of questions about their business and their shipping needs
• We would also answer any questions they might have about additional services available to them
• We were able to add services or obtain required information, to submit a request to be completed by another
• Representative
• We were required to make at least 75 outgoing calls, 2 new opportunities and 1 win daily within a calendar month
• I also worked on the Digital Sales Team
• We would take notes and enter on the customer's account.

• Assisted customers with a warm and professional attitude
• Processed orders, customer transactions and Cancelation
• Assisted customers with questions
• Assisted with technical support duties
• Handled billing issues and order inquiries

• Worked closely with the County Judge
• Assist with the day-to-day operations of the County Judges office by filing paperwork, answering phone calls, preparing documents for meetings and Commissioner Court, managing the calendar of the County
• Judge, answered phone calls, greet visitors, distributing mail, and preparing communications, prepared monthly Agenda for Commissioner Court, collected information to be presented to the Commissioner
• Court, record keeping for the County Cemetery, entered information from Cemetery cards into the
• Cemetery program, managed the keys for the County offices and rentals, accepted payment and initiated contracts for County rentals, balanced monthly airport statements with credit card transactions, handled system outages for airport payment kiosk, handled hangar rental spaces at airport, attended all County
• Commissioner Court and County Court meetings, researched information for Cemetery plots and deeds
• Sold Cemetery plots and issued deeds for plots
• Marked plots for burial
• Attended required Probate
• Academy, County Court Assistant, and Cyber Security training, Notary Public.

Managed daily cashier responsibilities, ensuring accurate transactions and efficient customer service.

• Assisted customers in selecting products and addressing inquiries
• Operated point-of-sale system to process transactions efficiently
• Restocked inventory regularly to ensure product availability
• Managed cash register, balancing cash drawers at shift end
• Greeted customers and responded to inquiries in a professional manner.
• Responded to customer questions about products and services.
• Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
• Processed payments and bagged items for customer check out.
• Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.

• Verification and Entry for Obama Care.
• Performed data entry into databases while maintaining confidentiality of patient information.
• Assisted with data entry into internal databases as needed.
• Documented best practices related to data governance standards and procedures used throughout the organization .
• Identified potentially missing or incomplete data and notified professionals for verification.

• Oversaw daily store operations, ensuring adherence to company policies and procedures.
• Managed employee schedules, assigning shifts to optimize coverage.
• Trained new employees on store processes to enhance operational efficiency.
• Conducted data research and verification for accurate inventory management.
• Handled opening and closing of the store, including bank deposits and money orders.
• Delivered excellent customer service, addressing inquiries and resolving issues promptly.
• Maintained daily transaction reports for financial accuracy.
• Ordered merchandise for sales floor to sustain optimal stock levels.

• Processed customer transactions accurately and efficiently at Store and Station.
• Managed inventory levels and organized stock on shelves regularly.
• Maintained cleanliness and organization of the store environment consistently.
• Collaborated with team members to ensure smooth daily operations.
• Answered phones in a courteous manner while providing excellent customer service.
• Greeted visitors in a friendly and professional manner while directing them appropriately.
• Operated cash register to process cash, check, and credit card transactions.
• Maintained accurate cash drawer by performing regular cash counts.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Conducted daily analyses of supplies and raw materials to identify shortages.
• Documented deliveries and shipments to maintain accurate inventory records.
• Prepared detailed reports on inventory operations, stock levels, and necessary adjustments.
• Evaluated new inventory to ensure readiness for shipment.
• Ordered supplies proactively to prevent inefficiencies and surplus.
• Analyzed suppliers to secure cost-effective procurement deals.
• Recruited and trained new employees to enhance operational efficiency.

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
• Informing customers about bank products and services
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
• Maintaining and balancing cash drawers and reconciling discrepancies
• Packaging cash and rolling coins to be stored in drawers or the bank vault
• Keeping a clean, organized work area and a professional appearance
• Handling currency, transactions, and confidential information in a responsible manner
• Using software to track bank information and generate reports
• Following all bank financial and security regulations and procedures.

• Managed billing, collections, and maintenance of taxes, penalties, refunds, and receipts.
• Processed payments and bill requests from mortgage companies and tax services.
• Prepared status files and conducted research for new owners of record via recorded deeds.