Summary
Overview
Work History
Education
Skills
Timeline
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Jacquelin Carter

Garland,TX

Summary

Motivated Supervisor with an exceptional 30-year track record in Customer Service. Recognized for adeptly assessing operational needs and devising cost-saving solutions, revenue enhancement strategies, and customer satisfaction initiatives. Resourceful and impeccably organized, with a proven leadership background and a history of team-building accomplishments. Demonstrated ability to maintain accuracy amid interruptions and conflicting demands. Seasoned strategic sales professional with 18 years of experience in the retail sector. A customer-centric leader known for steering high-performance teams to surpass objectives consistently. Dedication and industriousness drive an unwavering commitment to delivering excellence. Proficient in tactical team development and training.

Overview

24
24
years of professional experience

Work History

Senior Tiger Team

Chewy.com
11.2021 - Current
  • Customer Care Expertise Handled High Level Escalations where top level management was requested by the customer
    Handled Executive Level Escalation contacts with customers who contacted C-Suite Associates
    Handled Better Business Bureau Complaints in partnership with Chewy Legal Teams I
  • Communications Created Root Cause Analysis documents to identify broken processes and opportunities within highly escalated contacts
    Assisted in creating SOPs for training and development
  • Mentorship Supported Huddle Meetings during Manager time off or unexpected absences
    Coached Tiger Team Specialists on essential skills like empathy and active listening.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Chewy
09.2019 - 11.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
  • Trained new hires on company policies and best practices, fostering a culture of exceptional service delivery.

Resturant Manager

Weinbergers Deli
08.2000 - 11.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Home Depot Pro Desk Supervisor

Home Depot
03.2001 - 05.2017
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Established relationships with guests to grow and retain client base.
  • Monitored inventory levels of necessary supplies, placing orders as needed to maintain optimal stock levels for daily operations.
  • Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
  • Developed strong relationships with vendors to negotiate favorable pricing on supplies and services, reducing overall operating costs.
  • Created a welcoming atmosphere at the front desk by maintaining a clean, organized workspace and offering friendly assistance to guests upon arrival.
  • Led and encouraged team members to learn and improve.-
  • Maintained transaction security by verifying payment cards against identification.

Education

No Degree - Accouting And Business Adminstration

University Arkansas Pine Bluff
Pine Bluff, AR

High School Diploma -

Pine Bluff High School
Pine Bluff, AR
05.1983

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Policy Implementation
  • Schedule Preparation

Timeline

Senior Tiger Team

Chewy.com
11.2021 - Current

Customer Service Representative

Chewy
09.2019 - 11.2021

Home Depot Pro Desk Supervisor

Home Depot
03.2001 - 05.2017

Resturant Manager

Weinbergers Deli
08.2000 - 11.2017

No Degree - Accouting And Business Adminstration

University Arkansas Pine Bluff

High School Diploma -

Pine Bluff High School

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Jacquelin Carter