Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Qualifications Highlights
Timeline
Generic

Jacquelin Horman

Winona,MN

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Supervisor

Walmart
02.2022 - Current
  • Oversaw Apparel, Pet's and Supplies, and Consumables Departments
  • Ensure customer satisfaction by greeting and answering their questions
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Tour your department to ensure it meets our customers' expectations
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Opportunity to lead teams ranging from 5- 30 people
  • Prioritize tasks, execute processes and deliver results within your area toward common store goals
  • Ability to communicate, take direction at all levels, and turn it into action
  • Customer Service in a high paced work environment
  • Experienced in multiple departments throughout the departments
  • Providing training and support to team members
  • Assisting the department manager with scheduling, budgeting, and other administrative tasks
  • Monitoring and maintaining the appearance and organization of the department
  • Assisting customers and answering their questions
  • Assisting with inventory management and restocking shelves as needed
  • Assisting with loss prevention efforts
  • Participating in department and company-wide meetings and training sessions
  • Supporting the implementation of company policies and procedures
  • Performing other related duties as assigned
  • Physical ability to stand for long periods of time, lift and carry items weighing up to 50 pounds, and perform other physical tasks
  • Technology such as self-checkout kiosks, online ordering and delivery, and inventory management systems
  • Experience in hiring qualified associates for the Electronics department
  • Assist customers with activating and transferring data on new Cell phones
  • Assist customers with solving and fixing their wireless phone
  • 100% shrinkage

Direct Support Specialist

Person First Supportive Services
12.2022 - 03.2023
  • Supporting children with special needs by using evidence based approaches to meet their goals and objectives
  • Work independently and as a team to support your participants
  • Logging and documentation of supports provided
  • Communication with care team and social workers regarding participants supports
  • Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
  • Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
  • Maintained detailed records of client progress, sharing updates with relevant parties during regular meetings.

Lead Toddler Teacher

St. Martins Learning Center
03.2022 - 07.2022
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • CPR/First Aide
  • Promoted sensory development by providing access to different textures
  • Educated students in foundational concepts such as shapes, numbers and letters
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Lead Toddler Teacher

Jack & Jill Childcare
10.2017 - 05.2021
  • Maintained excellent relationships with parents
  • First-Aid CPR - Maintain Daily Curriculum
  • Daily connect Program
  • Maintain daily record of activities, nap
  • Conduct assessments
  • Developed and lead classroom activities
  • Collected observations of children's development skills in order to complete developmental checklists bi-annually
  • Applied play-based strategies to provide diverse approaches to learning.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Sales Person/ Customer Service Representative

Becker Furniture World
06.2016 - 09.2018
  • Built client list and strengthened customer relationships through consistent communication via phone and internet
  • Multitask in high level pace, work, sales - Top seller of Montage Warranty
  • Data entry
  • Floor Processor
  • In home design
  • Storis program, complete data entry sales
  • Provide direct customer services in them of forming products and services
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Switchboard Operator

Winona Health
05.2008 - 09.2010
  • Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls
  • Operate PBX or private branch exchange switchboards to facilitate connections
  • Take and relay messages
  • Announce when visitors arrive
  • Relay important information
  • Handle emergency calls
  • Assist customers in making telephone calls
  • Assist callers with other questions
  • Help callers make long-distance or local calls
  • Provide customers with area codes, telephone numbers and other information
  • Interrupt a busy line if there is an emergency
  • Place a person-to-person call
  • Monitor an automated system in which callers place
  • Perform receptionist functions as needed
  • Handle all directory assistance queries
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Sales Representative

Aradvertising
04.2008 - 08.2010
  • Cold calling - Generate prospects - Sell advertising space to business -
  • Maintain client accounts - create slogans and art for clients advertising
  • Maintain positive business relationships to ensure future sales - Perform cost effective and benefit and needs of existing and potential clients to meet their needs
  • Maintain daily sales goals

CNA/ Radiology Assistant/Medical Secretary

Winona Health
09.2008 - 05.2010
  • Grooming and bathing patients with low mobility
  • Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
  • Helping patients eat and take medications
  • Making sure they have regular meals and proper medication dosages
  • Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
  • Assisting patients with mobility needs, transferring them from wheelchair to bed
  • Turning or adjusting patients in bed to prevent bedsores or other discomfort
  • Exercising patients by helping them walk
  • Perform file system and database management
  • Take messages and manage a multi-line phone to handle calls
  • Process medical insurance claims and patient billing
  • Schedule staff meetings
  • Handle faxes and mail
  • Prepare reports, invoices and memos
  • Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails
  • Medical Terminology knowledge
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Pharmacy Technician

Shopko
08.2007 - 10.2009
  • Preparing patient prescriptions
  • Receive patient request
  • Patient confidentiality
  • Processing patient medical claims
  • Packaging and filling prescriptions
  • Took the pharmacy technician class at Southeast technical college in 2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Administrative Secretary

Homans Hvac
12.2006 - 12.2008
  • Quickbooks, payroll - Resolve service issues - Process payments - Answer multi phone lines - Schedule and plan jobs for the installers - Proficient in MS Office - Maintain trusting relationships with suppliers, customers - Working knowledge of all office equipment

Director/Owner

Lil Steps Daycare
04.1998 - 12.2006
  • C2) Daycare License - First-Aid CPR - Quickbooks/Accounting/Payroll - Daily curriculum - Assist in recruiting families, and training, quality staff
  • Implemented staff training programs for improved employee performance and retention rates.
  • Adapted business strategies based on shifts in consumer behavior or economic conditions that could have impacted operations negatively if left unaddressed.
  • Directed the planning and execution of special events or promotions that drove customer engagement and loyalty rates higher than ever before.

Preschool Sunday School Teacher

Trinity United Church Of Christ
08.1997 - 12.2006

Education

Licensed in Real Estate Agent -

Kaplan School
Minneapolis, MN
06.2010

Assocate Degree - Child Development

South Central Technical College
Faribault, MN
12.2004

Skills

  • Property management
  • Daycare
  • First Aid/CPR
  • Teaching
  • Childcare
  • Toddler care
  • Passion for Early Childhood
  • Behavioral therapy
  • Cold calling
  • QuickBooks
  • Accounting
  • CPR
  • HVAC
  • Assistant manager experience
  • Presentation skills
  • Inside sales
  • Payroll
  • Customer service
  • Cash register
  • Marketing
  • Medical Billing
  • Decision-making
  • Team building
  • Training and mentoring
  • Goal oriented
  • Attention to detail
  • Staff management

Accomplishments

  • Supervised team of 15 staff members.

Certification

  • First Aid Certification
  • Driver's License

Qualifications Highlights

  • Effectively communicate with parents
  • Interactive teaching/learning Performance assessments
  • Classroom Management
  • Creative Lesson plan development
  • Microsoft Proficiency
  • Data entry
  • Sales & Marketing and Management skills
  • Property Management

Timeline

Direct Support Specialist

Person First Supportive Services
12.2022 - 03.2023

Lead Toddler Teacher

St. Martins Learning Center
03.2022 - 07.2022

Supervisor

Walmart
02.2022 - Current

Lead Toddler Teacher

Jack & Jill Childcare
10.2017 - 05.2021

Sales Person/ Customer Service Representative

Becker Furniture World
06.2016 - 09.2018

CNA/ Radiology Assistant/Medical Secretary

Winona Health
09.2008 - 05.2010

Switchboard Operator

Winona Health
05.2008 - 09.2010

Sales Representative

Aradvertising
04.2008 - 08.2010

Pharmacy Technician

Shopko
08.2007 - 10.2009

Administrative Secretary

Homans Hvac
12.2006 - 12.2008

Director/Owner

Lil Steps Daycare
04.1998 - 12.2006

Preschool Sunday School Teacher

Trinity United Church Of Christ
08.1997 - 12.2006

Assocate Degree - Child Development

South Central Technical College

Licensed in Real Estate Agent -

Kaplan School

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Jacquelin Horman