JACQUELIN JONES
Milwaukee,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CHA
Talent Bridge
08.2023 - Current
- Assisting the special ed students with there academics and also with light jobs to have them more engaged in the community
- Assisting with toileting etc
CNA
Milwaukee Rehabilitation Hospital
02.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Scheduling/Remote
PROBATION/PAROLE AGENT
Department Of Corrections Probation Parole
10.2021 - 11.2022
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Performed routine home inspections and drug tests for offenders on parole.
CNA
MAXIM
02.2022 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Correctional Officer
Department of Corrections
04.2020 - 11.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Contributed to treatment staffing team developing rehabilitative program for juveniles.
- Performed warrant pick-ups and turnovers at other jails and prisons.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Applied non-violent response tools and physical restraint during problematic situations.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with all facility areas to support safe operations.
CNA/Tele Tech
Select Speciality Hospital
03.2020 - 04.2021
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Consulted with customers regarding needs and addressed concerns.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Certified Nursing Assistant
Allexian Village
09.2018 - 02.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Documented activities and recorded information in EMR system.
Traveling CNA
Cynet Health Care
02.2018 - 12.2019
- Administered medications and educated patients and families on correct at-home administration.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Documented activities and recorded information in EMR system.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
CNA
Francian Villa
09.2016 - 08.2019
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Dietary Aide/Receptionist Assistant/CNA/Scheduling Coordinator
Havenwood Nursing &Rehabilitation Center
03.1999 - 07.2006
- Monitored workflow and schedules to ensure timely delivery.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
Milwaukee, WI04.2012
Skills
- Crisis management
- Behavioral disorders familiarity
- Excellent problem solver
- Strategic planning and organization
- Courtroom practices familiarity
- File and record maintenance
- State and federal laws knowledge
- First aid and CPR certified
- Inmate rights
- Safety
- Negotiation
- Effective customer communication
- Community outreach
- Client meetings
- Customer support and assistance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Certification
- Licensed Certified Nursing Assistant with 17 years of experience -
- Certified CPR
- Correctional Officer Training
Timeline
CHA
Talent Bridge
08.2023 - Current
CNA
Milwaukee Rehabilitation Hospital
02.2023 - Current
CNA
MAXIM
02.2022 - 09.2022
PROBATION/PAROLE AGENT
Department Of Corrections Probation Parole
10.2021 - 11.2022
Correctional Officer
Department of Corrections
04.2020 - 11.2021
CNA/Tele Tech
Select Speciality Hospital
03.2020 - 04.2021
Certified Nursing Assistant
Allexian Village
09.2018 - 02.2020
Traveling CNA
Cynet Health Care
02.2018 - 12.2019
CNA
Francian Villa
09.2016 - 08.2019
Dietary Aide/Receptionist Assistant/CNA/Scheduling Coordinator
Havenwood Nursing &Rehabilitation Center
03.1999 - 07.2006
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
- Licensed Certified Nursing Assistant with 17 years of experience -
- Certified CPR
- Correctional Officer Training
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