Jacquelin Martinez
San Antonio
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at Claire's Stores . Proven ability to enhance customer engagement through effective merchandising and training. Skilled in inventory management and performance evaluations, consistently achieving sales goals while fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
5 Below
07.2025 - 11.2025
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Resolved customer complaints swiftly, fostering positive relationships and encouraging repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
Claires Stores Inc
03.2022 - 05.2025
- Led team in achieving sales goals through effective training and performance management.
- Developed and implemented visual merchandising strategies to enhance customer engagement.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Conducted regular staff meetings to align team objectives and foster open communication.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier
Target
11.2018 - 12.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Managed inventory restocking, maintaining organized displays and promoting sales initiatives.
- Trained new cashiers on point-of-sale systems, improving team performance and service speed.
- Implemented best practices for loss prevention, contributing to store security efforts and minimizing shrinkage.
Education
High School Diploma -
Luther Burbank
San Antonio, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Cross-functional teamwork
Certification
- certification in business management
Timeline
Cashier
5 Below
07.2025 - 11.2025
Assistant Manager
Claires Stores Inc
03.2022 - 05.2025
Cashier
Target
11.2018 - 12.2022
High School Diploma -
Luther Burbank