Jacquelin Montero Ortiz
Riverside,CA
Summary
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Baja Mar Mexican Grill
Riverside, CA
05.2022 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stocked service areas with supplies during slow periods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service to ensure satisfaction.
Cashier
Tacos Quiroz
Riverbank, CA
04.2020 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to social distancing protocols and wore mask or face shield.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Norte Vista High School
Riverside, CA05-2021
Skills
- Staff Monitoring
- Customer Service
- Critical-thinking
- Effective Communication
Accomplishments
- Awarded star student of NWC college
- Lab assistant/manager
Certification
- Certified Nail technician at RTC college
Languages
English
Professional
Spanish
Professional
Timeline
Server
Baja Mar Mexican Grill
05.2022 - Current
Cashier
Tacos Quiroz
04.2020 - Current
High School Diploma -
Norte Vista High School
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