Jacquelin Munoz
General Manager / Customer Service Professional
Merced,CA
Summary
Bilingual (Spanish/English) customer-focused professional with over 4 years of experience in retail management and guest services. Proven success in handling high-volume transactions, resolving customer concerns, and leading teams in a fast-paced environment. Strong communication, attention to detail, and problem-solving skills. Currently completing a degree in Business Administration with an emphasis in Accounting.
Overview
6
6
years of professional experience
2
2
Languages
Work History
General Manager
Jamba
01.2020 - Current
- Managed store operations including cash control, daily deposits, and register balancing
- Delivered excellent customer service and resolved issues with professionalism
- Trained and supervised employees in point-of-sale systems and guest engagement
- Maintained compliance with health and safety standards
- Consistently met or exceeded store performance targets and KPIs
- Promoted a welcoming and efficient service environment for all guests
Education
Bachelor of Science - Business Administration
Fresno State University
Fresno, CAAssociate Degree - General Business & Business Administration
Merced College
Merced, CA05.2022
Skills
- Bilingual: English & Spanish
- Cash Handling & Transaction Accuracy
- Customer relationship management
- Problem Solving & Conflict Resolution
- Communication & Relationship Building
- Fast Learner & Adaptable
- Professionalism & Accountability
- Time Management
- Team Leadership
- Operations management
Accomplishments
Earned a certificate recognizing outstanding leadership in managing a million-dollar store within the district, demonstrating excellence in operations, sales, and team management.
Selected by the District Manager for the G.R.I.T. Award, recognizing outstanding demonstration of Growth, Respect, Integrity, and Teamwork among all General Managers in the district
Timeline
General Manager
Jamba
01.2020 - Current
Associate Degree - General Business & Business Administration
Merced College
Bachelor of Science - Business Administration
Fresno State University
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