Jacquelin Neri Robles
Santa Maria,CA
Summary
Dynamic and adaptable professional with a proven track record at previous jobs, excelling in customer service and efficient multitasking. Leveraged interactive communication skills and front-of-house management to enhance guest satisfaction and streamline operations. Demonstrated expertise in payment processing and a commitment to fostering positive customer relationships, significantly contributing to a welcoming and efficient service environment.
Overview
3
3
years of professional experience
Work History
Hostess
Golden Corral Buffet and Grill
11.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Sales Associate
Aeropostale
09.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Santa María HighSchool
Santa Maria, CA06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Guest Engagement
- Cleanliness Maintenance
- Payment Processing
- Guest complaint resolution
- Efficient collaboration
- Service prioritization
- Upselling
- Item promotion
- Front-of-house display creation
- Team Player
- Reliable and Trustworthy
- Flexible and Adaptable
- Active Listening and Communication
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Organizational Skills
- Decision-Making
- Supply Management
- Mobile Order Management
- Front of House Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Golden Corral Buffet and Grill
11.2023 - 06.2024
Sales Associate
Aeropostale
09.2021 - 11.2022
Santa María HighSchool