Jacquelin Quinteros
Baltimore,MD
Summary
Branch Operations Coordinator at Wells Fargo with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and customer relationship management, I successfully streamlined processes and resolved issues, fostering a positive banking experience. Bilingual communicator dedicated to teamwork and effective service delivery.
Overview
4
4
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
02.2026 - Current
- Coordinated daily branch operations, ensuring adherence to company policies and enhancing overall branch performance.
- Developed strategies to streamline operations, leading to improved efficiency and effectiveness in branch processes.
- Managed inventory systems to track supplies and maintain optimal levels, preventing shortages and ensuring smooth operations.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Resolved customer complaints in a timely manner.
- Monitored customer feedback and addressed concerns to improve satisfaction levels.
- Worked closely with IT department to troubleshoot technical issues related to branch operations.
Teller, Consumer Small & Business Banking division
Wells Fargo
04.2024 - 01.2026
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Executed customer transactions with precision, ensuring accuracy and efficiency.
- Assisted customers with account inquiries and service requests.
- Resolved customer inquiries about bank products and services, providing clear and helpful information.
- Delivered exceptional service to customers in person or over the telephone.
- Instructed clients on digital banking tools, enhancing their banking convenience.
- Maintained a welcoming environment for all customers and staff.
- Adhered to compliance guidelines and security protocols diligently.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Salesperson/Customer Service Representative
Louie’s Appliances LLC
01.2022 - 03.2024
- Cultivated key customer relationships that led to increased sales.
- Built relationships with customers to encourage repeat business and referrals.
- Engaged customers in conversation to identify needs and provide tailored solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Educated customers about products and services offered by the company.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Assisted customers to create positive shopping experiences and encourage loyalty.
Education
Associate’s degree - business administration
Community College Baltimore County
01-2024
High school Diploma -
Owings Mills High School
01-2020
Skills
- Operations coordination
- Customer relationship management
- Customer service skills
- Computer skills
- Time management
- Problem solving
- Bilingual communication
- Communication skills
- Effective communication
- Active listening
- Teamwork skills
- Risk mitigation
Languages
Spanish
Native/ Bilingual
Timeline
Branch Operations Coordinator
Wells Fargo
02.2026 - Current
Teller, Consumer Small & Business Banking division
Wells Fargo
04.2024 - 01.2026
Salesperson/Customer Service Representative
Louie’s Appliances LLC
01.2022 - 03.2024
Associate’s degree - business administration
Community College Baltimore County
High school Diploma -
Owings Mills High School