Over 6 years continuous experience serving as a customer support representative, providing clerical and administrative support to 120+ employee corporate organizations. Possess strong professional and critical thinking ability with quick learning aptitude. Proficient with all Microsoft Office applications. Possess excellent fluency in both English and Spanish and has served as principal interpreter during professional duties. Creative Business Owner with exceptional background spent in clerical field Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Hi, I’m
Jacquelin Reynoso-Cabrera
Summerfield,FL
Summary
Overview
24
years of professional experience
Work History
Jackie Helps You Stress Less LLCSummerfield, FL
Business Owner
03.2019 - Current
Job overview
- Spearheaded outreach efforts to enhance brand awareness among local customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting Ideas to catch attention of future customers.
- Developed recruitment, training, and performance management.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Implemented efficient systems for inventory management, and order processing.
Accurate Financial Mortgage GroupOrlando, Fl
Mortgage Loan Processor
06.2017 - 03.2019
Job overview
- Received between 30 to 42 calls from clients interested in purchasing a house
- Interviewed applicants to obtain personal and financial data
- Sent and received documents via email, Fax, and US mail
- Communicated with banks, realtors, clients, and title companies
- Sent out requests for employment history and salary.
- Processed mortgage loan applications accurately and successfully for over two years.
Raintree Vacation ClubHouston, TX
Customer Service
11.2016 - 03.2017
Job overview
- Received between sixty to ninety five daily calls from members inquiring about membership usage and making reservations
- Took payments by phone for maintenance fees
- Checked voice mails
- Translated member's vacation survey
- Answered and sent information to members via email
- Managed appointments and closings.
Ferland CorporationPawtucket, RI
Receptionist
07.2009 - 09.2016
Job overview
- Operated telephone switchboard, received between sixty to 95 calls daily
- Greeted and directed visitors
- Received payment and recorded receipts
- Transmitted information or documents
- Resolved complaints
- Scheduled appointments
- Performed administrative support tasks
- Managed records and mail.
Coronado Spring Business CenterOrlando, Fl
Customer Service
07.2008 - 11.2008
Job overview
- Provided information about products or services
- Kept records of customer interactions
- Determined charges for services
- Recommended improvements
- Printed menus and flyers for conferences.
RI State Energy OfficeProvidence, RI
Emergency Fuel Assistant/Spanish Interpreter
05.2000 - 06.2008
Job overview
- Received two hundred to five hundred calls from clients seeking heating assistance
- Translated calls
- Used computers for various applications
- Answered telephones and gave information
- Created and maintained databases
- Operated office equipment
- Completed forms
- Made copies
- Operated email systems
- Provided services to customers.
Education
Community College of Rhode IslandWarwick, RI
Some College (No Degree) from GED/Administrative Assistant
University Overview
Some college
- Completed professional development in [Subject]
Skills
- CLERICAL
- TIME MANAGEMENT
- Loan Processing
- Customer and Personal Service
- Computers and Electronics
- Clerical
- Time Management
- Judgment and Decision Making
- Active Listening
- Business management and development
Languages
Spanish
Professional Working
Timeline
Business Owner
Jackie Helps You Stress Less LLC
03.2019 - Current
Mortgage Loan Processor
Accurate Financial Mortgage Group
06.2017 - 03.2019
Customer Service
Raintree Vacation Club
11.2016 - 03.2017
Receptionist
Ferland Corporation
07.2009 - 09.2016
Customer Service
Coronado Spring Business Center
07.2008 - 11.2008
Emergency Fuel Assistant/Spanish Interpreter
RI State Energy Office
05.2000 - 06.2008
Community College of Rhode Island
Some College (No Degree) from GED/Administrative Assistant
Personal Information
Personal Information
Title: Mortgage Loan Processor - Accurate Financial Mortgage GroupPersonal Information
Personal Information
Title: Mortgage Loan Processor - Accurate Financial Mortgage Group